1. Results of the Social Services/Education/Registrars/ Housing Benchmarking Exercise 2010 Conducted by the CSLG Benchmarking Group Produced by Sue Austin sue.austin@sutton.gov.uk

2. Overview of Social Services….Benchmarking Exercise 2010 9 London Local Authorities took part Exercise took place between 11 th -22 nd January, 2010 Local Authorities chose from a bank of questions, each asking 10 questions apart from 1 Local Authority who asked only 3. Names of Local Authorities have been removed at the request of those who took part

3. Questions Asked The bank of 27 questions covered: Freedom Passes Blue Badge Safeguarding Community Alarms Social Care/Care Assessment Homelessness General, e.g. alcohol abuse scheme and walking schemes Financial Education Registrars

4. Results showing knowledge/technical scores

5. Results showing levels of customer service (call handling)

6. Results showing overall customer satisfaction

7. For further information on this benchmarking exercise or to get involved in other forthcoming exercises through the CSLG Benchmarking Group Contact Sue Austin 020 8770 5079 sue.austin@sutton.gov.uk