1. 1 NFC 2010 Workshop | Apr. 2010 | San Diego, CA OBSERVATIONS FROM THE FIELD

2. 2 PRESENTERS Harry Butler: iService Regional & Field Support Lead Walter McGuckin: iService Regional Manager, Regions II and III Adam Lizarraga: IService Regional Manager, Region IX Mark Lujan: IService Regional Manager, Region VI Monique Pilch: iService Regional Manager, Region VII

3. 3 Overview AGENT - OBSERVATIONS Commonly heard statements: “Flood Insurance is a hassle!” “Not a big enough commission for the work.” “The Elevation Certificate is too difficult.” “Lenders are a pain.” “Company not pushing us to sell.”

4. 4 AGENT – OBSERVATIONS (CONTINUTED) Commonly heard statements (Cont.): “Client complaining about mandatory coverage.” “Never heard of Grandfathering.” “When did the map change?” “I satisfied my CE requirements.”

5. 5 The more you write the more you learn The more you sell the more you earn (retention) Training is available for Elevation Certificates (Underwriting Dept) Lender networking is a gold mine Push yourself to grow as an agent (Pro active) AGENT SUPPORT - SOLUTIONS

6. 6 Stop blaming FEMA for everything Grandfathering awareness is vital to your client/community Know when the maps change, participate in community meetings Continue to educate yourself (be professional) AGENT SUPPORT – SOLUTIONS (CONTINUED)

7. 7 Map Changes Rate Increases Rating Options POLICY RATING - OBSERVATIONS

8. 8 Flood Insurance Manual Communicating risk versus premium rating WYO Underwriting, iService Underwriting, and Rating Software Most favorable rate for insured POLICY RATING - RESOURCES

9. 9 Pre-FIRM Buildings – One chance to lock in the zone or BFE GRANDFATHER RULES - OBSERVATIONS Purchase flood insurance before the maps become effective

10. 10 Post-FIRM Buildings – Two chances to lock in the zone or BFE Purchase flood insurance before the maps become effective Obtain proof that the building was built in compliance at the time it was constructed Remember: Sometimes the rate is better using the new maps; both options should be checked! GRANDFATHER RULES – OBSERVATIONS (Cont)

11. 11 “When my home was built, it used to be in a low-risk flood zone.” “When my home was built, it was compliant to elevation requirements.” GRANDFATHER RULES - WHAT TO LISTEN FOR?

12. 12 Calculating Coverage Multiple Buildings on a Single Loan What is Insurable Flood Zone Discrepancies Notification Map Changes MANDATORY PURCHASE GUIDELINES “OBSERVATIONS”

13. 13 Publication Resources: MANDATORY PURCHASE GUIDELINES - RESOURCES NFIP Mandatory Purchase of Flood Insurance Guidelines NFIP Flood Insurance Manual Interagency Questions and Answers

14. 14 Online Resources: MANDATORY PURCHASE GUIDELINES – RESOURCES (Cont) http://www.fema.gov/business/nfip/libfacts.shtm http://www.fema.gov/business/nfip/infol.shtm www.msc.fema.gov

15. 15 MANDATORY PURCHASE GUIDELINES – RESOURCES (Cont) Regulatory Agencies Insurance Professionals Local Floodplain Administrators NFIP Representatives Professional Resources :

16. 16 QUESTIONS/COMMENTS