13. System Infrastructure Services (Iaas) Business Services Information Services Application Services (SaaS) Application Infrastructure Services (PaaS) Cloud Enablers Business and End Users Developers and IT Professionals

14. How can the IT organization secure, manage and govern cloud services across internal, external and hybrid environments? 3 Where and how should the enterprise implement private cloud environments? 2 Where and how can the enterprise safely consume cloud computing services? 1 How does cloud computing factor into the application strategy and architecture? 4 Are there opportunities for the business to become a cloud computing service provider? 5

32. OCT: New Sales, Presales and Methodology certs enforced OCT: Shut-off of Old Gold and benefits JAN: Pay for Performance FALL 2011: Microsoft Dynamics AX 2012 Conference NOW: 40% CSA fee for CRM Online through June 2012