1. © Tesseract Management Systems / Managing by Design / 2002 - 1 PROCESS CONTEXT MAPPING These slides are intended to support a group through an exercise to explore the context of their process, and thereby define key relationships and requirements of the process. Please do not attempt to use these slides as part of a presentation until you have read and fully understood the relevant sections of the website (including the guide Process_Context.pdf), you know how the slides work, and you are clear on the points you wish to draw out with them.

2. © Tesseract Management Systems / Managing by Design / 2002 - 2 PROCESS CONTEXT InputsSourceOutputsDestinationControls / Stds Main Resource Process Name

3. © Tesseract Management Systems / Managing by Design / 2002 - 3 INPUT DEFINITION Supplier ProcessCustomer Process Required Input Required Standards Current Issues & Customer Implications Supplier Quality Control Measures Input (Name) Consistency, Format, Accuracy, Timing, …? Used for:

4. © Tesseract Management Systems / Managing by Design / 2002 - 4 ESTABLISHING PROCESS RELATIONSHIPS In your process teams: Reflect on the role of your process as defined in the overall map, and fill in the ‘Process Context’ sheet, by discussion, and as completely as you are able. For the most important 5-7 Inputs you have defined for your process, complete an ‘Input Definition’ sheet (excl. the Supplier Quality Control Measures) Pass your ‘Inputs’ to the relevant supplier process and receive ‘Inputs’ from your customer processes Review the ‘Inputs’ requested by your customers and clarify any issues. Update the ‘Process Context’ if necessary or challenge surprise items. Consider the Quality Control Measure you use. You have 90 minutes

5. © Tesseract Management Systems / Managing by Design / 2002 - 5 MANAGING S.A.E. AS PROCESSES Consistency, Format, Accuracy, Timing,

6. © Tesseract Management Systems / Managing by Design / 2002 - 6 ESTABLISHING PROCESS IMPROVEMENT PRIORITIES In your process teams: Reflect on your performance in producing your ‘key’ outputs, based on your customers perceptions. Reflect on the inputs you most need to have right if you are to improve your performance in these areas. Identify the 3 most critical performance improve’ts you need from your suppliers, and pass on these ‘Priorities’ to the relevant supplier process. Receive similar ‘Priorities’ from your customer processes. Review the ‘Priorities’ requested by your customers and clarify any issues. Reconsider your supply ‘Priorities’ if necessary or challenge surprise items. You have 30 minutes

7. © Tesseract Management Systems / Managing by Design / 2002 - 7 PRIORITY IMPROVEMENT Supplier ProcessCustomer Process Required Input Biggest Performance Issue Necessary Improvement Input (Name) Consistency, Format, Accuracy, Timing, …? System book Assemble+Test Used for: Project man`mt Sys. build Incomplete Late 100% complete 1 day prior to start Sys.build.

8. © Tesseract Management Systems / Managing by Design / 2002 - 8 SETTING TARGETS - A CONTRACT Process Team Management Team Yes, if all the teams do what they say, we can meet it Well, if you have to meet that, then we will need to perform like this. Great, we’ll take responsibility for ensuring we meet those targets. Dear company, this is what we need to do this year Quadrant Chart Reporting Performance Trend Analysis Actions

9. © Tesseract Management Systems / Managing by Design / 2002 - 9 DETERMINING PROCESS OBJECTIVES In your process teams: Reflect back on the ‘Inputs’ and ‘Priorities’ defined by your customers, and look also at the relationships your process has to the Top-Level Objectives. Use these to define how you might measure your process’s performance (focus on c. 3-7 measures to reflect overall performance in key areas) Determine how you might practically gather data to support regular measurement in these areas. Establish what targets you should pursue in each of these measures, paying particular attention to the ‘Priority’ improvements your customers have set. Discuss practical next steps to take this forward. You have 90 minutes

10. © Tesseract Management Systems / Managing by Design / 2002 - 10 DETERMINING PROCESS OBJECTIVES Related QFD Objectives Customer Needs Priority Improv’t Measures and Means Targets Process Name