1. These are the training aims that you will use to deliver the “Who’s Challenging Who?” training session

2. 2 We hope the “Who’s Challenging Who?” training session will help people think more positively about people with challenging behaviour

3. 2 The training is based on what we feel and think

4. 2 We want to tell you what it is like to have challenging behaviour, and about the problems we face in our everyday lives

5. 2 We also want to give you advice on how you can provide us with better services

6. What do you think about these training aims?

7. Learning Objectives These are the skills and knowledge people will learn during a training session

8. This is what we want staff to learn by the end of the “Who’s Challenging Who?” training session 2

9. 2 What people with challenging behaviour think about how other people perceive them

10. 2 What problems there are around communication, and what we can do to make communication easier

11. 2 What problems exist where the person with challenging behaviour lives and what can be done to help improve these problems

12. 2 How people feel when they are physically restrained, and what we can do to avoid using restraint

13. 2 How medication can be unhelpful for some people with challenging behaviour, and how we can support them to deal with medication problems

14. 2 A person with challenging behaviour wants and needs to be valued equally, listened to and included just like everyone else

15. 2 The qualities people with challenging behaviour value in support staff

16. It is your turn to practice We will give you some feedback

17. Welcome people

18. Go over the rules for today

19. Tell people what the training aim is What are people going to learn?

20. Well done!

21. Break

22. 15 Minutes

23. Training Problems

24. Sometimes the people you train can cause problems

25. Can you think of any problems that might happen during a training session?

26. Well done!

27. Someone could be talking too much

28. Someone might be shy and not take part

29. People might interrupt you when you are delivering the training

30. Having session rules could stop some of these things from happening

31. Any Questions ?

32. We are now going to do 3 role plays This will help us learn how to deal with training problems

33. How can we deal with someone who talks too much?

34. How can we encourage a quiet person to take part?

35. How can we make sure people don’t interrupt the training?

36. Well done!

37. Any Questions ?

38. Confidentiality

39. Giving our own experiences is a good way of training people

40. But it’s important to do it in the right way

41. We are talking about someone who isn’t in the room We aren’t being nice about them Should we use their name?

42. The same goes for any companies or organizations' we are talking about

43. It’s also important that we don’t share stories from training outside of the room.

44. Do you think we should have a rule about confidentiality in our training session?

45. How to end a session

46. Before the people we have trained can go home We have to do a few things first

47. Can anyone think what they are?

48. First we would list the learning objectives These are the things the staff have learned

49. Then we could ask if anyone had any questions about the training session

50. Then we would thank everyone for coming

51. Ask people to fill out a training evaluation form

52. It is your turn to practice We will give you some feedback

53. List what staff have learned

54. Ask if anyone has any questions

55. Thank everyone for coming to the training

56. Ask people to fill out an evaluation form

57. Well done!

58. Break

59. 15 Minutes

60. What have I learned today?

61. I can use a relaxation exercise to deal with nerves

62. Feel more confident delivering training

63. Listen to people well

64. Use good body language

65. Use my voice well

66. Start a training session

67. Know what training problems are an how to deal with them

68. Understand why we don’t talk about things we shouldn’t

69. End a training session

70. ? End of session Quiz

71. The Who’s Challenging Who? Project is about A: Cooking B: Challenging Behaviour C: Mental Health Training is a way to help people A: Pick something to eat B: Change the way people think, feel and behave C: Paint their houses

72. Listening to what people have to say is important because: A: It shows you are interested in their opinions. B: You can pretend you are interested C: It’s not important Good body language shows people that: A: You didn’t have enough sleep last night B: You’re not interested C: You are interested

73. Too many rules will:A: Relax people B: Make people nervous C: Make everyone really happy Why do we tell people what they are going to learn? A: So they know what to expect B: So, if they don’t like the look of it they can go home. C: If they fall asleep they can pretend they did all the training

74. A person might not take part in training: A: Because they don’t speak English B: They don’t know all the answers C: They don’t understand the activities. How can we stop someone from talking too much? A: Stuff something in their mouth. B: Tell them to shut their trap C: Encourage someone else to take part

75. Being confidential is good because A: It protects people B: It lets you learn secrets C: It’s a funny TV show At the end of a training session you: A: Give everyone a prize B: Give them an evaluation form C: Do a dance

76. Any Questions ?

77. Brilliant Job! Day 2 You have completed day 2 of the “Who’s Challenging Who?” Trainer course!

78. Home!