1. The Juran Institute

2. Topics that will be covered History of the Juran Institute Main focuses What can be learned through following practices of the Juran Institute Impact of Juran Institute

3. What is Quality? Quality is an idea that changes with time

4. Joseph M. Juran Grew up in Romania Immigrated to the U.S. at the age of 7 Went to the University of Minnesota –Studied electrical engineering

5. History of the Juran Institute early years Joseph M. Juran – 31 years of independent consulting Founded Juran Enterprises in 1979 Juran on Quality Improvement was available one year later on the market

6. History of the Juran Institute continued 1982 – Juran Enterprises changed its name to Juran Institute 1988 – Juran Institute goes international to the Netherlands, Toronto, Madrid, and North Sydney.

7. Main Focuses of the Juran Institute Reducing defect and failure rates Why is it important? Competing in costs in a global market

8. Main Focuses of the Juran Institute Costs of poor quality Costs are often more than you originally estimate By cutting costs, you can greatly improve your company

9. Main Focuses of the Juran Institute Upper management buy-in Why is this important? Becoming a champion of Quality Improvement instead of delegating

10. Brainstorming Exercise: How can the practices of the Juran Institute be used in your organization?

11. What can be learned through the Practices of the Juran Institute Quality is the key to success in organizations Strategic quality planning as a means to an end, not the goal itself

12. A Juran Example Juran – 1920’s Inspectors were scrapping 15% of circuit breakers produced Juran improved resistance in wire coil used in production, and increased resistance by adding more length. Defects dropped to almost zero. They increased production by 15 percent, without having to add machines, materials, or labor. Improvement through improving the process

13. Other examples 1970’s - Xerox’s market share was 85% Early 1980’s – Xerox market share had dropped to around 15% Why? –Quality management

14. Other examples Ritz Carlton Hotels Goes above and beyond Takes note of customer preferences Dazzles customers with high quality –Creates customer loyalty

15. Other examples Baystate Medical Center Used the Juran Quality Improvement Model to examine Neuromuscular Blocking Agents (NMBAs) in critical care units Results: Average Daily Cost reduction of $147 per patient. –Annual cost reduction of $38,808

16. Exercise Examine one area in your company that could be improved using the Juran Institute’s Quality Improvement Model. Identify chief causes for low quality. Work with your co-workers to improve this process. Were your results significant?

17. Summary Quality is key to success in today’s market The Juran Institute was founded under principles of high quality practices. Quality improvements can be made in any industry, no just manufacturing Higher quality creates loyal customers, and decreases costs.

18. Readings List Blackiston, Howland. “Juran institute: A Barometer of Trend in Quality Management”. National Productivity Review. Pg. 15. 1996. Giuliano, Karen K.; Goerdt, Paul; Higgigns, Thomas; Elliot, Sheila; Anderson, Terri; Circeo, Lori; McGee, William. “Using the Juran Quality Improvement Model to Improve the Management and Reduce Costs in Patient on Neuromuscular Blocking Agents (NMBS) in the Intensive Care Unit”. Critical Care Medicine. Vol 26. p 88A. 1998.

19. Readings List continued Butman, John. “Juran, A Lifetime of Influence”. John Wiley & Sons. 1997. Juran, Joseph M. “Architect of Quality”. McGraw—Hill. 2004. Juran, J.M. “A call to action: the summit”. Carlson School of Management, University of Minnesota- Minneapolis, Minnesota. 26 June 2002.