2.  The management of the flow of goods  Includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption  Defined as the "design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally

3.  Improve trust and collaboration among supply chain partners  Improving inventory visibility and the velocity of inventory movement

4.  Managing the movement of raw materials into an organization  Certain aspects of the internal processing of materials into finished goods  The movement of finished goods out of the organization and toward the end consumer

5.  Creation  Integration  Globalization  Specialization (phase I): outsourced manufacturing and distribution  Specialization (phase II): SCM as a service  SCM 2.0

6.  Customer Relationship Management  Customer Service Management  Demand Management Style  Order Fulfillment  Manufacturing Flow Management  Supplier Relationship Management  Product Development and Commercialization  Returns Management

7.  Customer service management  Procurement  Product development and commercialization  Manufacturing flow management/support  Physical distribution  Outsourcing/partnerships  Performance measurement  Warehousing management

8.  Planning and control  Work structure  Organization structure  Product flow facility structure  Information flow facility structure  Management methods  Power and leadership structure  Risk and reward structure  Culture and attitude

9. Q n A

10. Thank You