1. Inter-Jurisdictional Service Delivery: Findings Report to the ISD Subcommittee, PSSDC Victor Abele Fredericton, New Brunswick September 21, 2003

2. 2 Overview Challenge from May PSSDC Research reviewed Conclusions: call to action Recommendations

3. 3 Challenge from May PSSDC Perception that inter-jurisdictional activity requests were proliferating, challenging capacity of jurisdictions to respond Request to “stand back and take a big picture look” at inter-jurisdictional situation as a starting point to determining what might be done

4. 4 Research reviewed federal GOL reports on I-J activity GOL data bases of departmental GOL annual reports, gateways and clusters reports, and the forward-looking Summary of Approved GOL Projects 2002-2006 Gateway and Cluster IJ report and database Privy Council Office data base of agreements Culbertson and Kernaghan reports BTEP mapping review of government transactions with seniors and business other relevant academic literature

5. 5 Research review: GOL reports Link in clusterPresent linksLinks planned, 2003-04 All2340 Alberta313 B.C.445 Manitoba255 New Brunswick255 Newfoundland & Labrador273 NWT173 Nova Scotia243 Nunavut134 Ontario404 PEI151 Québec74 Saskatchewan294 Yukon164 TOTAL33688

6. 6 Research review: GOL links by cluster Municipalities70 Non-government organizations (non-profit)68 Private sector96 Provincial\territorial governments123 Foreign governments36 Total linkages identified393 Informational links250 (64%) Transactional links143 (36%)

7. 7 Research review: GOL approved projects 2002-2006 Summary Number of projects posted on web site46 # that seem to have an inter- jurisdictional component 24 # of projects that are federal government only 22

8. 8 Currently contains over 3,000 active agreements. Will continue to expand as less active or archived agreements added Only contains written agreements, not informal ones of concern to PSSDC Potentially a useful reference, but of limited practical application for priority setting Research review: PCO agreement data base

9. 9 Identifies issues that must be addressed Distinguishes between coordination and collaboration, with collaboration meaning actual shared authority Distinguishes between different types of ISD (multi-channel, multi-agent) Suggests starting point is to build a set of agreed principles for I-J activity Research review: Kernaghan report ISD Beyond the Barriers

10. 10 Building a catalogue (map) of all types of transactions with citizens in Ontario in seniors cluster, and to establish one new business (open a restaurant) Focus of BTEP is service rationalization, but map will give greater clarity to scope of I-J activity of concern to PSSDC Research review: BTEP

11. 11 Call for action I-J work by GOL gateways and clusters a useful starting point Continuing to be ad hoc will lead to confusion and lack of ability to manage priorities E-contact and other models illustrate shared project management and governance

12. 12 Considerations eContact F/P/T/M collaboration was initiated with a 1.5-day workshop to define the common needs and issues to define the approach and shared roles and responsibilities collaboratively Consider an annual assessment of I-J activity (analogy: medical checkup, not audit) Agree on arms-length entity like ICCS to conduct annual check up and build electronic reading room

13. 13