1. Standard Contract Forum 26 March 2004 10.00am Customer Suite, BT Centre, London

2. Keith Mitchinson 26 March 2004 Standard Contract Forum 26 March 2004

3. AGENDA 1 Introduction and Notes of Previous Meeting 2 Review of New and Amended Schedules 3 SIA Credit Vet Process 4 CSI Cost-Share Progress 5 Schedule 11 Review Progress 6 New Regime SLA Process 7 New Regime Contract Review Process 8 New Website Outline 9 AIT Progress 10 Any Other Business

4. Standard Contract Forum 26 March 2004 REVISED SCHEDULES: Schedule 104A – BT International Outgoing Calls to Authorised Overseas Systems via the BT System (with BT Fixed Volume Option) Schedule 230 – BT Short Messages to the BT System Schedule 231 – BT Transit Short Messages via the BT System Schedule 430 – Operator Short Messages to the Operator System

5. Standard Contract Forum 26 March 2004 SIA CREDIT VET STORY Review Notice Industry Discussions Offer to industry May 02 Direction February 03 Revised offer to industry group May 03 Industry discussions June-August New Directions November 03 “Storyboard” revised offer to industry group early March 04 (website www.btinterconnect.com/creditvet.htm) Proposed timetable

6. Standard Contract Forum 26 March 2004 SIA CREDIT VET TIMETABLE 9th March Industry Presentation 23rd MarchComments back from Industry 26th MarchBriefing at Standard Contract Forum 7th AprilBT Response with Draft Policy and Contract Text 16th AprilFurther Meeting with Industry Group 23rd AprilCirculate Final Policy and Contract Text 3rd MayPublish Policy

7. Standard Contract Forum 26 March 2004 SCHEDULE 11 REVIEW PROGRESS [OCCN dated October 2003 – revised payments from 17 December 2003] Review Notice October 2003 under paragraph 8 of Schedule 11 oRevisions to T&Cs oProposed new payments from 1 April 2004 oSuggested cost share for multiple DQ use Discussions programme Industry meetings held 28 November, 12 January, 23 January, 5 February, 25 February; 19 March meeting postponed – telephone conference planned for 29 March BT summary of progress on issues

8. Standard Contract Forum 26 March 2004 AIT (Artificial Inflation of Traffic) Discussions stem from 2002 General Contract Review Extensive industry discussion through to June 2003, leaving BT to action BT are actively reviewing Annex E proposals with external legal support BT will revert to industry to discuss outcome as- soon-as-possible

9. Standard Contract Forum 26 March 2004 NEW REGIME REFERENCE OFFER Market Reviews – November 2003 Revised Reference Offer on web – December 2003 Launch of New Services Manual incorporating Oftel New Services process – January 2004 Service Level Agreement discussions ongoing Contract Review Notice under SIA main body 19.1.1 and 19.1.2 will be issued shortly – to update existing contracts to accord with new Reference Offer Several industry review notices received Look to talk to industry group soon