1. Manufacturing & Services Technology

2. Technology What is it? What is it? Core v. Noncore Technology Core v. Noncore Technology

3. Woodward’s Study Analyzed Technical Complexity Analyzed Technical Complexity Three Groups Three Groups Small-batch and unit production Small-batch and unit production Large-batch and mass customization production Large-batch and mass customization production Continuous process production Continuous process production Structural Effects Structural Effects

4. Flexible Manufacturing Systems Automated Factories Automated Factories Three Subcomponents Three Subcomponents Computer-Aided Design Computer-Aided Design Computer-Aided Manufacturing Computer-Aided Manufacturing Integrated Information Network Integrated Information Network Lean Manufacturing Lean Manufacturing Mass Customization Mass Customization

6. Flexible Manufacturing Systems Advantage of FMS Advantage of FMS Organizational Implications Organizational Implications Interorganizational Relationships Interorganizational Relationships

7. Service Technology Differences between service and manufacturing Differences between service and manufacturing Always been customized Always been customized Must be close to customers Must be close to customers Must be interpersonal Must be interpersonal Holistic approach Holistic approach

8. Noncore Dept. Technology Perrow’s Framework Perrow’s Framework Variety Variety Analyzability Analyzability Leads to: Leads to: Routine technologies Routine technologies Craft technologies Craft technologies Engineering technologies Engineering technologies Nonroutine technologies Nonroutine technologies

9. Department Design Characteristics Characteristics Formalization Formalization Decentralization Decentralization Worker skill level Worker skill level Span of control Span of control Communication Communication

11. Departmental Interdependence Interdependence Interdependence Types Types Pooled interdependence Pooled interdependence Mediating technology Mediating technology Sequential interdependence Sequential interdependence Long-linked technology Long-linked technology Reciprocal interdependence Reciprocal interdependence Intensive technology Intensive technology

12. Employees & Technology Job Design Job Design Job Rotation Job Rotation Job Simplification Job Simplification Mass production technologies Mass production technologies Job Enrichment Job Enrichment Enlargement Enlargement

13. Sociotechnical Systems Approach What is it? What is it? Joint Optimization Joint Optimization