1. Project Presentation: National Telephone Hotline on HIV/AIDS Problems within the Program “Overcoming HIV/AIDS Epidemic in Ukraine” implemented by International HIV/AIDS Alliance in Ukraine with the support of The Global Fund to Fight AIDS, Tuberculosis and Malaria CO “Substance Abuse & AIDS Prevention Foundation”

2. Background: July 2002 – July 2003 – November 17, 2003 – CO SAAPF opened a Hotline on Drug Use and HIV/AIDS Problems for Kiev residents with the support from the United Kingdom Department for International Development. National Hotline on HIV/AIDS Problems (451 51-41, free for Kiev callers) was launched with a financial support from the Global Fund to Fight AIDS, Tuberculosis and Malaria. All-Ukrainian toll-free, round-the-clock line was launched (8-800-500-45-10)

3. Team: 23 specialists working 24 hours a day: 4 counselors – at day; 3 counselors – at night); 4 infectious disease doctors and 1 chief expert on health issues 18 psychologists and also, working under a flexible work schedule: administrator, system administrator, lawyer-counselor, website administrator, website editor, webmaster, software developer, janitor and project administrative group.

4. Calls Statistics: 38191 2388 16545 9801 779 376 19450 Total number of calls during the period October 2005 - September 2006 Including psychological counseling Information counseling Counseling on treatment of HIV infected people Number of on-line Internet counseling sessions Number of off-line Internet counseling sessions Number of website visits

5. Number of calls

6. Хто наші клієнти? 120 2228 522 2480 3378 5171 142 980 20559 0 5000 10000 15000 20000 25000 IDUMENMSMWOMPUBPWASWOTHundetermined Social Status Who Are Our Clients?

9. Number of Calls in 2005 135 509 801 1028 47 142 206 191 0 200 400 600 800 1000 1200 JanuaryMarchAugustOctober 21-30 yearsunder 18 years Number of Calls in 2006 332 190 83 109 1096 1183 898 963 0 200 400 600 800 1000 1200 1400 JanuaryMarchAugustOctober under 18 years 21-30 years

10. Further Hotline Development Trends The growing number of people are using the website services and turning for the online counseling The number of clients, who call repeatedly after the receipt of call-in services is increasing: approximately from 10% in 2003 to almost 30% in 2006. Counselors ever more frequently perform the functions of distant case managers (this is especially related to medicinal treatment) The number of clients, who turn for a specialized therapy is growing. The number of calls from journalists has reduced: from 5-10 per month to 0 in the most recent months in 2006. A very large amount of information at the Hotline calls for a special research or a regular analysis of the presumptions made by administration and counselors.