1. Arrival to Italy Get the transportation Excuse me. May I ask where to take the taxi? Are there any shuttle buses to downtown? Is there any bus station close by?

2. Do you by any chance know how to get the subway? Could you tell me where the metro station is? I need to go to the Four Seasons Hotel. How to get there? You can take the hotel shuttle bus over there! Will the hotel send a sedan/limo to pick us up? I am sorry to bother you, but I need some help. Do you have the direction to the public transportation?

3. Go to the hotel to check-in Front Desk: Good morning, madam. How may I help you? You: I am checking in today. Front Desk : May I have your last name, please? You: Jian, spelled/spelt as J-i-a-n. First name is Vera. Front Desk : Thank you. Let me check it under your name. Sorry, I couldn’t find your reservation. Do you have the reservation number?

4. You: I have no idea what my reservation number is cause someone else made the booking for me. It may under the company’s name of Pacific Securities. Front Desk : I got the booking under Pacific. I am sorry about that. We will need your ID and credit card for check-in. You: Here you are/go.

5. Front Desk: Thank you very much! Here is your key and the room number is 888 on the 8 th floor. You: Thank you !

6. Bellhop/bellman: Miss, do you need us take the luggage to the room for you? You: That’s okay. I’ll take it (by) myself. Thanks anyway~

7. 1.facility/facilities club level/club floor executive floor renovation refurbishment different categories of room type: standard room, superior room, deluxe room, junior suite, one-bedroom suite, penthouse, presidential suite, reception concierge Jacuzzi /jet tub resort Vocabulary