1. A+ Certification Oct. 9, 2012 release

3. CompTIA A+ Certification Vendor Neutral Certification 2 exams 220-801 220-802 2 exams 220-801 220-802 ISO Certified ANSI Accredited Kept current via Continuing Ed program ISO Certified ANSI Accredited Kept current via Continuing Ed program Measures Necessary Competencies for today’s Entry Level IT Professionals A+ Knowledge and Skills Installation, configuring and troubleshooting of the following: PC hardware (including laptops and mobile devices, and custom configurations Printers Networking components Operating systems including Windows 7 Enterprise Operational procedures including safety, environment and customer communications Security (22% of exam 802) 3

4. Career Advancement for IT Professionals Target Audience Individuals working in or planning to work in technical support roles such as: Field Support Technician Desktop Support Technician Bench Technician Helpdesk Technician 4

5. 2011 IT Technician Job Role Survey PC Technicians (71%) Field Support Technicians (65%) Help Desk Technicians (64%) Customer Service Technicians (48%) Network Support Technicians (41%) 5 Survey respondents chose the following job roles that A+ is most often required

6. Why A+ Over 900,000 A+ Certified IT Professionals Companies such as Ricoh, Dell and CompuCom Have Made A+ Certification Mandatory U.S. DoD 8570.1 Mandates A+ Certification for Level I Technical Personnel in Information Assurance Among Top 10 certifications in the industry (DICE TechRepublic, New Horizons) CompTIA A+ Certified by ISO and Accredited by the American National Standards Institute (ANSI) 6

7. Organizations that Require, Mandate or Teach A+ Professionals 7 Baltimore City Public Schools Government OrganizationsCorporate OrganizationsAcademic Organizations

8. A+ Exam Details 2 exams Certification Requirement 220-801 220-802 Exam Numbers Maximum of 90 questions; 90 minutes to take the exam Length 12 months hands-on lab or field experience Recommended Experience 220-801: 675 220-802: 700 (Scale of 900) Passing Score 8

9. CompTIA A+ Objectives A+ 220-801 PC HardwareNetworkingLaptopsPrinters Operational Procedures A+ 220-802 Operating SystemsSecurityMobile DevicesTroubleshooting 9

10. Changes from the 700 series A+ 1.Windows 7 Enterprise has been added to the covered Windows operating systems 2.Mobile Devices (802: 3.0) is a new subject matter domain. It includes Apple iOS and Android. Coverage includes just what a helpdesk technician would be expected to do: Establish network connectivity for the device, configure email, set up security, and troubleshoot. 3.Virtualization (802: 1.9) is new 4.All troubleshooting is in one exam (802: 4.0), more extensive, and organized by specific hardware/software area (e.g. hard drives, display, etc.) 5.Troubleshooting wireless (802: 4.5) is new 6.There is more coverage of troubleshooting security issues (802: 4.7) 7.SOHO-specific security is new (802: 2.5,2.6) 10

11. Objectives on the CompTIA Website 11

12. Performance Based Questions 12 For performance based items, the A+ candidate will be given a scenario/problem, and will be prompted to push a button to launch a simulated environment that is created via software. The simulated environment should be familiar to a PC support professional with the level of hands- on experience recommended for the A+ exam. Once the simulation is launched, the candidate will need to perform whatever tasks s/he believes appropriate, based on the given scenario and the tools/information that are provided in the question. Performance- Based Question Description

13. New A+ Test Educational Video YouTube Video https://www.youtube.com/watch?v=0NsbJLkHuuo Performance based questions section Begins at roughly the 5 minute mark 13 Video demonstrates what a candidate can expect, from the beginning of a CompTIA exam to the end.

14. Case Study 14 Chuck Cooper, program director for certification at IBM believes: To be Proficient in Technology…. you need to build your skills and take training Certifications - are a baseline measurement of skills and a consistent measure that validates the skills you achieve Certifications - build confidence on the part of prospective customers, sellers and business partners Certifications - listed on a proposal denote people with whom you can collaborate

15. Keeping CompTIA A+ certification current with Continuing Education CEUs required for renewal Annual CE fee Total CE fee (3- year period) CompTIA A+20$25$75 15 Those who became A+ certified before January 1, 2011 have until December 31 of this year (2012) to sign up for the Continuing Education program. Otherwise they must take the new exams to have a current A+ certification. Those who have certified since January 1, 2011 have received CompTIA A+ CE and are automatically enrolled in the Continuing Education program. For complete information on the program: http://certification.comptia.org/getCertified/stayCertified.aspx http://certification.comptia.org/getCertified/stayCertified.aspx

16. Study Resources Via CompTIA MarketPlace 16

17. A+ Certification Oct. 9, 2012 release