1. Presenters: Bonnie Ann Dowd, CBO San Diego Community College District Chris Hill, Grossmont College Aimee Myers, Sierra College Facilitator: Glenn Yoshida, Los Angeles Southwest College Accreditation Institute 2012 Academic Senate for California Community Colleges February 11, 2012

2. Chris Hill Grossmont College

3. Integrated Planning Cycle 6-Year Cycle Annual Cycle Annual Program Review Updates Annual Action Plans Resource Allocation Unit Program Review 6-Year Unit Plans Implementation

4.  Finishing first complete cycle, likely to be shorter than 6-year cycle Administrative Services Departments: BookstoreFood Services Business ServicesGrounds CustodialMaintenance FacilitiesPrinting

5. Administrative Services Program Review Process  Units develop long-term goals tied to the college- and district-level strategic plan framework Student Access Student Learning and Success Value and Support of Employees Economic and Community Development Fiscal and Physical Resources

6. Admin Services Program Review Process (cont’d)  Units complete document sections related to: Unit Mission Service Provided Major Accomplishments Significant Changes Resource Needs Strengths and Weaknesses Evaluation of Student Service Outcomes and Key Performance Indicators

7. Admin Services Program Review Process (cont’d)  Administrative Services PR Committee: Vice President, Admin Services - Co-Chair Two faculty members (assigned by Senate, one will be Co-Chair) Three Classified Staff members (assigned by Classified Senate, two from Admin Services, one from Academic Affairs or Student Services) One Admin Services Supervisor One Student (assigned by ASGC)

8. Admin Services Program Review Process (cont’d)  Evaluation of Service Outcomes assessment and Key Performance Indicators leads to development of or changes in planned strategies and activities  Program Review process is evaluated for effectiveness at the end of each cycle

9. Bonnie Ann Dowd SDCCD (formerly from Palomar CCD)

10.  F&AS departments/units identify department accomplishments, challenges, goals, and plans tied to current Strategic Plan and Master Plan 2022.  Department reviews and analyzes to determine F&AS’s goals and objectives - Service Area Outcomes (SAOs).  Identify Assessment methods and timelines (SAOACs).  PRPs reviewed by Finance and Administrative Services Planning Council (FASPC).  Assessment results used to improve student learning outcomes, service to students, or service to the college and for F&AS planning purposes during next cycle.

11.  Division Office - Assistant Superintendent/VP; Assistant to VP; Use of Facilities Assistant; Internal Auditor  Division Departments:  Business and Contract Services – Risk Mgmt., Contract Services, Auxiliary Services Mgmt., Cal-Card and Office Depot Contract Procurement, Mail Services, Warehouse Services, and Print Services.  Facilities Services – Building Services, Construction Services, Custodial, Environmental Health & Safety, Escondido Center Facilities Operations, Facilities Department Office, Facilities Planning, Fixed Assets, and Grounds.  Fiscal Services – Budget Mgmt., Payroll, Cashiering, Purchasing, Accounts Payable, General Accounting, and PeopleSoft Financial System Support.  Information Services – Helpdesk, Systems and Programming, Network Services, and Technical Support.

12.  Chair - Vice President, Finance and Administrative Services  Two faculty members appointed by Faculty Senate  One faculty member appointed by PFF  Two classified employees appointed by CCE/AFT  One CAST employee representative  One student representative appointed by ASG  Director of Facilities (or designee)  Director of Business & Contract Services (or designee)  Director of Fiscal Services (or designee)  Director of Information Services (or designee)

18. Aimee Myers Sierra College

19.  2009 – All-In Program Review – example of College of Marin  2010 – Process evaluation  re-structure into two committees  continue campus-wide focus on Effectiveness, Relevancy and Currency  2011 – Make sure whole campus involved in ongoing review process – integrate all offices and programs

20.  Revised Template and Scoring Matrix to clarify process for users and committee  Connect groups on campus – include faculty on committee  Bring folks into program review in a context that supports their role in college mission  On-going evaluation and development of process

21.  Adapting language of instruction into world of operations  Making reviews meaningful  Defining relationship to Student Learning Outcomes for operations  Integration with resource and planning processes

22.  Timeline for Program Review – Operations & Administration  Scoring Matrix – Operations Program Review  Report Template – Operations Program Review  http://www.sierracollege.edu/AboutUs/research/ ProgramReview.html

23.  Thank you for attending