1. HRM EXAM ANSWERS Nov. 2009 – 1 st Semester Instructor Abdel Fatah Afifi

2. Q1: What is Human Resource Management?  The design of formal systems in an organization to ensure effective and efficient use of human talent to accomplish organizational goals. Or  The policies and practices involved in carrying out the “ people ” or human resource aspects of a management position, including recruiting, screening, training, rewarding, and appraising.

3. Q2: Why is Human Resource Management Important to all Managers? 1.Hire the wrong person for the job 2.Experience high turnover 3.Have your people not doing their best 4.Waste time with useless interviews 5.Have your company in court because of discriminatory actions 6.Have your company receive penalties for unsafe practices 7.Have some employees think their salaries are unfair and inequitable relative to others in the organization 8.Allow a lack of training to undermine your department ’ s effectiveness 9.Commit any unfair labor practices

4. Q3: What are the basic functions all managers perform?  The five basic functions of planning, organizing, staffing, leading, and controlling. Or 1.Placing the right person on the right job 2.Starting new employees in the organization (orientation) 3.Training employees for jobs new to them 4.Improving the job performance of each person 5.Gaining creative cooperation and developing smooth working relationships 6.Interpreting the firm ’ s policies and procedures 7.Controlling labor costs 8.Developing the abilities of each person 9.Creating and maintaining department morale 10.Protecting employees ’ health and physical condition

5. Q4: What are the steps of Strategic Management process? (6 Steps)  Strategic management tasks Step 1: Define the Business and Its Mission Step 2: Perform External and Internal Audits Step 3: Translate the Mission into Strategic Goals Step 4: Formulate a Strategy to Achieve the Strategic Goals Step 5: Implement the Strategy Step 6: Evaluate Performance

6. Q5: What is meant by the term "Employee Turnover" (Select one answer) A.The desire within a person causing that person to act to reach a goal. B.The process in which employees leave the organization and have to be replaced. C.Rewarding attendance with prizes and bonuses. D.Increasingly severe disciplinary action leading eventually to dismissal

7. Q6: Impact of Turnover (Select one answer) A.Inability to achieve business goals B.Loss of “ image ” to attract other individuals C.High costs of turnover and replacement D.All of above

8. Q7: A manager may delegate any of the following except (Select one answer) A.Authority. B.Workload. C.Responsibility. D.Attendance at meetings to represent the department.

9. Q8: Workforce planning involves all of the following except (Select one answer) A.Organizing the training of staff. B.Forecasting future personnel requirements. C.Examining production plans in a factory. D.Preparing and maintaining personnel records.

10. Q9: Which of the following will NOT result following the introduction of a more decentralized system of management? (Select one answer) A.Increased motivation amongst those empowered to make decisions. B.Greater consistency in the decisions made. C.The development of skills amongst the junior members of the management team. D.An increase in the speed at which essential decisions are made.

11. Q10: An advantage of recruitment from outside the company is (Select one answer) A.That it is cheaper than internal recruitment. B.That there is no need to advertise the vacancy. C.That it brings in new experience and skills to the firm. D.That it avoids jealousy within the firm.

12. Q11: What is meant by the term functional management? (Select one answer) A.A system of business organization that is based on an individual having a wide range of skills needed to administer a business.. B.A type of management that is based more on personality. C.A system that groups together various jobs and is organized by departments, sections or functions. D.A system that supports a flat form of command chain.

13. Q12: What is meant by the term delegation? (Select one answer) A.A system of management that relies on consulting employees before making decisions. B.The process of using goals as the best way of motivating managers to achieve corporate targets/objectives. C.The giving of tasks by a manager to a subordinate. D.A style of management supported by FW Taylor.

14. Q13: Which of the following is a reason for supporting a wider span of control within an organization? (Select one answer) A.The management wants to reduce the opportunities for delegation. B.There is a need for tighter control within the business. C.The business accepts that within its management there will be increased contact between managers and employees. D.Management wishes to introduce a process of de-layering.

15. Q14: HR becomes a strategic business partner by: (Select one answer) A.Focusing on developing HR programs that enhance organizational performance. B.Involving HR in strategic planning at the onset. C.Participating in decision making on mergers, acquisitions, and downsizing. D.All above statements.

16. Q15: Collaborative HR is a new approach to Human Resource Management, It means : The process of HR professionals from several different organizations working jointly to address shared business problems. (Select one answer) A.True B.False

17. Q16: What is meant by the term "HR Technology, Human Resource Management System (HRMS)"? (Select one answer) A.An integrated system providing information used by HR management in decision making. B.The process of HR professionals from several different organizations working jointly to address shared business problems. C.Participating in decision making on mergers, acquisitions, and downsizing.

18. Q17: Firms with High Ethical Standards (Select one answer) A.Are more likely to reach strategic goals. B.Are viewed more positively by stakeholders C.Are better able to attract and retain human resources. D.All of above E.Nothing of above

19. Q18: Absence Rate can be calculated as : (Select one answer) A.Shows the quantitative standards, or “ metrics ” the firm uses to measure HR activities. B.Measures the employee behaviors resulting from these activities. C.Measures the strategically relevant organizational outcomes of those employee behaviors D.[(Number of days absent in month) ÷ (Average number of employees during mo.) × (number of workdays)] × 100

20. Q19: What is meant by the term MISION? (Select one answer) A.A general statement of its intended direction that evokes emotional feelings in organization members. B.Spells out who the company is, what it does, and where it ’ s headed. C.A system of giving the authority to carry out certain jobs by those lower down the management hierarchy.

21. Q20: What is meant by the term VISION? (Select one answer) A.Spells out who the company is, what it does, and where it ’ s headed. B.The ability of the chosen manager to control effectively those under their. C.A general statement of its intended direction that evokes emotional feelings in organization members.