1. eServices : Accessibility and the Human Factor Deloitte Consulting LLP October 6, 2008

2. 1 Copyright © 2008 Deloitte Development LLC. All rights reserved. This presentation is… More of thisLess of this Sec. 508 § 1198.22

3. 2 Copyright © 2008 Deloitte Development LLC. All rights reserved. Accessibility ≠ Disability  Visual Impairments  Auditory Impairments  Mobility Impairments  Cognitive Impairments

4. 3 Copyright © 2008 Deloitte Development LLC. All rights reserved. Accessibility Also Applies To…  Citizens with English as a Second Language (ESL)  Rural populations  Aging populations  Those with limited access to technology

5. 4 Copyright © 2008 Deloitte Development LLC. All rights reserved. What Users Want  Electronic Forms  Service Data  Correspondence  General Information

6. 5 Copyright © 2008 Deloitte Development LLC. All rights reserved. What The State Provides  Electronic Forms  Service Data  Correspondence  General Information

7. 6 Copyright © 2008 Deloitte Development LLC. All rights reserved. What IT Often Wants to Deliver BIG,NEW, SHINY THINGS

8. 7 Copyright © 2008 Deloitte Development LLC. All rights reserved. Simple Can Be Successful

9. 8 Copyright © 2008 Deloitte Development LLC. All rights reserved. Plan, Plan, Plan  Define what accessibility means to your organization.  Clearly state expected benefits for accessibility, including plan to measure and quantify benefits, as applicable.  Define who is responsible for accessibility  Establish and communicate accessibility guidelines  Measure and monitor application accessibility

10. 9 Copyright © 2008 Deloitte Development LLC. All rights reserved. Know Your Audience “Our users don’t want a Rich User Interface (RIA); they just want to access their data – that’s DATA.” - Client, During Vendor Presentation

11. 10 Copyright © 2008 Deloitte Development LLC. All rights reserved. Know Your Audience (contd.)  Internal State Users  External Users –Citizens –Employers –Service Providers  Other Machines

12. 11 Copyright © 2008 Deloitte Development LLC. All rights reserved. HTML Tables - Not Always Evil  HTML tables were designed To represent data in a tabular fashion –Use “Scope=“ to connect table headers to data  HTML tables were not meant for controlling the layout of page content –Use CSS instead  HTML tables are usually very applicable to internal users and not as applicable to external users.

13. 12 Copyright © 2008 Deloitte Development LLC. All rights reserved. Accessibility is Common Sense “Accessibility isn’t hard, you just need to think outside the angle brackets.” - Accessibility Specialist

14. 13 Copyright © 2008 Deloitte Development LLC. All rights reserved. Accessibility is Common Sense (contd.)

15. 14 Copyright © 2008 Deloitte Development LLC. All rights reserved. Tools Can’t Do Everything “ Page has six headings and one hundred forty links Maine.gov dash Internet Explorer Link Visit mobile.maine.gov List of one item Bullet This page Link Skip Top Level Navigation alt plus s List end Link Graphic slash cas dash two thousand six.gif ” - Fangs Screenreader Emulator, Maine.gov Website

16. 15 Copyright © 2008 Deloitte Development LLC. All rights reserved. Tools Can’t Do Everything (contd.)  Colorblindness  Color Contrast  Multimedia  Adobe PDF  AJAX  Rich Web Clients (e.g. Adobe Flash)

17. 16 Copyright © 2008 Deloitte Development LLC. All rights reserved. Takeaways  View accessibility holistically  Content first, design second  Proactively plan for accessibility  Know your audience  Tools can’t do everything. Involve users with accessibility issues in testing.

18. Copyright © 2008 Deloitte Development LLC. All rights reserved.