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MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 1 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Simplifying Complexity in the Student.

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Presentation on theme: "MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 1 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Simplifying Complexity in the Student."— Presentation transcript:

1 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 1 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Simplifying Complexity in the Student Experience Jerry Baird, Sue Boyd, Ed.D., & Jill Little Macomb Community College Shanna Jaggars, Ph.D. Community College Research Center Teachers College, Columbia University @sjaggars @CommunityCCRC @MacombCollege

2 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 2 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Jill M. Little –Vice President of Student Services, Macomb Community College Jerry Baird –Academic Advisor, Macomb Community College Sue Boyd, Ed.D. –Dean of Student Success, Macomb Community College Shanna Jaggars, Ph.D. –Assistant Director, Community College Research Center (CCRC) Presenters

3 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 3 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Welcome and Introductions Project Overview & Relevant Data Q&A Macomb Strategy in Resolving Issues Identified by the Data Implementation Plan, Engaging Key Stakeholders and Leadership Strategies Q&A AGENDA

4 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 4 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Macomb Community College Located 4-miles north of Detroit, MI One college with multiple campuses –South Campus – Warren –Center Campus – Clinton Township –East Campus – Clinton Township –MTEC – Warren Winter 2014 Credit Headcount 22,598 Consistently award the most associate degrees in Michigan, top 2% nationally Comprehensive community college with mission of education, enrichment and economic development Early College, University Center, Michigan State University College of Osteopathic Medicine, Performing Arts Center and Cultural Center

5 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 5 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Project Overview and Relevant Data Shanna Jaggars, Assistant Director Community College Research Center

6 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 6 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Dizzying array of program & course options “Mistakes” = lost time, money, delayed / derailed graduation The Challenge of Choice

7 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 7 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Research Questions What kinds of information do entering students need to move forward with confidence? What information is currently provided to students, and how? Do student needs appear to be met by current resources & services?

8 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 8 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Emerging Findings Advisor Interviews Student Focus Groups Document Review Qualitative Research

9 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 9 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Entry process confusing Orientation didn’t lay groundwork Advisors rushed, didn’t “teach” self- advising skills Catalog & online resources designed by/for administration Challenges of self-advising

10 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 10 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Questions? Do the data/findings resonate with what you see on your college campus?

11 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 11 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE You have the data – Now what? Jill M. Little, Vice President, Student Services Macomb Community College

12 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 12 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Determine what makes sense for your institution Use the data to start the conversation What story does the data tell? Identify Themes

13 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 13 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Identify key stakeholders early on to engage in the conversation Develop targeted work teams with clear expectations Move Forward Strategically

14 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 14 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Implementation through Distributed Leadership Jerry Baird, Academic Advisor Sue Boyd, Dean of Student Success Macomb Community College

15 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 15 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Clear expectations Accountability Student-driven decisions How did Macomb accomplish so much in such a small period of time?

16 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 16 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE How Macomb identified work team members Orientation Work Team –Key faculty members –Key student services staff Information Review Work Team –Key faculty member(s) –Key academic administrators –Key communications staff Structure of Work Teams

17 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 17 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Highly unionized environment –9 unions that include administrators, faculty (full-time and adjunct), clerical, managers, part-time non-teaching, maintenance, and police force –Executive leadership only non-union positions Student Services has two-full service locations – one at each main campus (South and Center) 12 full-time academic advisors – 6 at each main campus 6 full-time counselors – 3 at each main campus 6 full-time special services counselors – district-wide Financial Aid & Cashiers are not part of Student Services, these departments are in the Business Unit Unique Qualities of Macomb Community College

18 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 18 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Orientation Work Team –Kickoff January 2012 with intent to focus orientation on immediate and critical information needs –Design to be dynamic, with content responsive to the information needs of the particular student –Require students to complete concrete helpful activities Information Review Work Team –Kickoff January 2012 with intent to develop and maintain resources that provide consistent information on courses, programs, transfer and careers –Across programs, provide consistent information in style and content –Ensure student-facing information is student-focused Work Teams Tasks

19 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 19 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Work Team Accomplishments Orientation Work Team –Implemented new steps to enter Macomb for Fall 2013 (Went Live: April 29, 2013) –Opened new Student Services Labs (Went Live: April 29) –Implemented redesigned new student orientation for all new students Modified version on April 29 New version on July 8 Information Review Work Team –Implemented new process for marketing programs –Created newly designed catalog (delivered June 2013)

20 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 20 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Structured meetings with clear agendas Working meetings with action items team members were held accountable for Frequent meetings to keep the momentum going Always, always, always with student needs at the center of all decisions made Achievement of Work Teams through Distributed Leadership

21 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 21 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Get back to basics –Purpose, Goals, Learning Outcomes Data revealed different needs for different student populations –FTIAC, Transfer, Guest, etc. Leverage resources and timely institutional projects –Use of website consultant expertise View through the lens of a new student Orientation Work Team

22 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 22 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE New Student Orientation: What it Looks Like

23 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 23 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE New Entry Process OLD: 7 Easy Steps 1)Complete Application 2)Apply for Financial Aid 3)Student ID Photo Taken 4)Placement Test 5)Orientation/Course Planning Session 6)Register 7)Pay for Classes NEW: Macomb Easy Start 1-2-3 1)Discover Online –Apply for Admission –Apply for Financial Aid –Participate in Orientation –Prep for Placement 2)Connect On-Campus –Meet with Advisor –Take Student ID Photo –Take Placement Test –Course Planning Session

24 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 24 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Improve the Entry Process 7 Easy Steps 1)Complete Application 2)Apply for Financial Aid 3)Student ID Photo Taken 4)Placement Test 5)Orientation/Course Planning Session 6)Register 7)Pay for Classes Macomb Easy Start 1-2-3 1)Discover Online 2)Connect On-Campus 3)Advance at Macomb –Register for Classes –Pay for Classes –Buy textbooks –Participate in Introduction to Online Learning

25 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 25 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Computer labs formerly used for onsite orientation Repurposed for students with technology needs related to in-take processes Using technology to track and monitor usage Student Services Labs

26 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 26 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Student Services Labs Student Usage Most common reasons: –New Student Orientation –Registration Help Student Services Labs by the Numbers: –May: 690 students –June: 866 students –July: 2,200 students –August: 1,583 students Winter 2014 registration period was just as busy 10,000Total unduplicated students to date: over 10,000

27 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 27 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Information Review Work Team Identify student communication points –Comprehensive review college-wide Review other college catalogs –Identify layout and template ideas Determine elements necessary to meet student and institutional needs Develop template to ensure consistency across college programs Seek appropriate institutional approvals

28 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 28 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE College Catalog Redesign Old CatalogNew Catalog

29 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 29 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE

30 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 30 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Recommendations for Implementation Get the right players involved –Executive leadership support required Leverage institutional resources Alignment with priorities at your organization

31 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 31 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Commit to extensive review of in-take processes and then do the review –Review materials from student perspective Conduct student focus groups or student surveys to receive feedback directly from the students on processes Conduct interviews/surveys with front-line staff to determine where they see gaps Review findings and commit to tackling those that fit your institutions’ priorities and resources Implementation Anywhere

32 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 32 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Budget Implications Staff time and effort Incentives for students to participate in focus groups and surveys Snacks for staff and students Major implementation changes may require professional services (e.g. technology improvements)

33 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 33 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Budget Implications at Macomb Received $378,000 over 3 years –Included IR & IT resources to compile 50,000 student records to study registration habits of new students –Travel costs to disseminate findings to colleagues –Consultant fees for technology improvements –Professional services for initial focus groups Included outreach, mailings, scheduling, facilitating, recording and initial analysis –Incentives for students to participate –Project coordination which included reimbursement for staff time and effort

34 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 34 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Leveraging Institutional Resources at Macomb Community College Website redesign Planning done in the past Realignment of Organization –Student Services –Credit and Non-Credit offerings Timing is everything!

35 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 35 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Focus on Student Success and Achievement of Educational Goals Keep Students at the Center

36 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 36 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE MCCA Center for Student Success/ October 2, 2014 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Questions?

37 MCCA CENTER FOR STUDENT SUCCESS / OCTOBER 2, 2014 37 COMMUNITY COLLEGE RESEARCH CENTER / MACOMB COMMUNITY COLLEGE Macomb Community College Contacts: Jerry Baird: bairdj@macomb.edu; Jill Little: littlej@macomb.edu; Sue Boyd: boyds@macomb.edu Please visit us on the web at http://ccrc.tc.columbia.edu where you can download presentations, reports, and briefs, and sign-up for news announcements. We’re also on Facebook and Twitter. Community College Research Center Institute on Education and the Economy, Teachers College, Columbia University 525 West 120th Street, Box 174, New York, NY 10027 E-mail: ccrc@columbia.edu Telephone: 212.678.3091 For more information

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