1. 1 LSE for You Self-Service Administration Portals 2002 Mr Chris Cobb Director of Business Systems & Services London School of Economics and Political Science

2. 2 Agenda Who we are Overview of the system The Infrastructure that supports it Scope for the future Q&A session

3. 3 LSE – brief overview £100m annual turnover 7000 students 50:50 mix of postgraduate/undergraduate 50:50 mix of domestic/overseas students standard desktop, 3 year replacement cycle 6.7 : 1, student : PC ratio (taught students) 68.4% laptop, 71% PC (off-site) student ownership campus and residences wired to cat 5 supplemented by 802.11b wireless

4. 4 MIS Systems Management Information Services

5. 5 Aims Meeting todays expectations & Improved customer care Self Sufficiency Immediacy Anytime Anywhere

6. 6 Aims Greater Accuracy, Timeliness & Efficiency of Data Maintenance Reduction of data entry Greater potential for sharing, integrating and dissemination of information Data Protection – allowing an individual to see their own information and ensure its accuracy Process Automation

7. 7 LSEforYou Went live in Nov 2000 HTML front end Oracle web PL/SQL and Java Application specific Cartridges XML data and XSLT style sheets

8. 8 LSEforYou XML and XSLT style sheets

9. 9 LSEforYou XML and XSLT style sheets

10. 10 Page Process: LFY Servlet check user check permissions get content get menus make LFY page Browser https get LFY page Browser https show page

11. 11 LFY Servlet: check user Authentication Broker LFY Servlet connected users XML Remote Method Invocation

12. 12 LFY Servlet: check permissions LFY Servlet JDBC

13. 13 LFY Servlet: get content LFY Servlet HTTP HTTP Servers

14. 14 LFY Servlet: get menus XML menu tree

15. 15 LFY Servlet: make LFY page Raw content in XHTML Formatted for display in LSEforYou

16. 16 Hardware Infrastructure Server diagram

17. 17 Demonstration live? http://www.lse.ac.uk/ – or here is one I prepared earlier……http://www.lse.ac.uk/

18. 18 lookup status of application app status videoapp status video collect username & password Different Perspectives Applicant

19. 19 Different Perspectives Confirmed Applicants & Students student video student video e-mail directory consent change network password fee lookup & on-line payment fees videofees video emergency contacts address maintenance addressaddress private accommodation teaching timetable timetable timetable and find study room videotimetable and find study room video find a study room Module Choice module entry videomodule entry video Exams – Results & Timetable exams videoexams video

20. 20 Employment Exam Results Address Update addressaddress Transcript Certificate Request (soon) Different Perspectives Alumni alumni video alumni video

21. 21 Different Perspectives Administrative Staff admin staff videoadmin staff video Emergency Contacts Addresses addressaddress Book a Room room bookingroom booking Pay Slip Find a Room Reprographics – Usage & Scheduler reprographics videoreprographics video

22. 22 student photographs teaching timetable class mailer room booking tutor approval for module choice tutor approvaltutor approval find a study room reprographics – Usage & Scheduler reprographics videoreprographics video Different Perspectives Teaching Staff teaching staff videoteaching staff video

23. 23 Future Additions Application for financial support Class registers Telecoms usage Internal Debit Notes Personnel – HESA record personnel HESA videopersonnel HESA video

24. 24 Usage – Top 10 Internal Hits

25. 25 Usage – Top 10 External Hits

26. 26 Usage – Time of Day

27. 27 Usage – By Date

28. 28 Whats next? - Portal Notices E-mail, Calendar H Space Library Account On-Line Resources VLE Customisation

29. 29 Whats next? CRM

30. 30 Existing Infrastructure Reliable, scalable and secure database – Oracle Adequately Specified hardware – Hewlett Packard Skilled and experienced programming staff Integrated Systems – LSE Central HeadLine authentication broker

31. 31 LSEforYou Costs Software licenses£2,000 Hardware£6,000 Web Designtwo person months Programmingfour person years (and rising) Staff training£15,000

32. 32 Problems Encountered Standardisation of tools/technologies 24/7 coverage only available with hot backups – almost there but not quite Resistance to change

33. 33 Recommendation Do not endanger current operations 24/7service requires 24/7 support Keep focussed

34. 34 and finally……. Winner of the UCISA Award for Excellence 2002 Winner of the EUNIS Elite Award for Excellence 2002

35. 35 Questions