2. Mentor = person focused Coach = job focused Supervisor = results focused

3. Goal as a Mentor To provide ongoing support to help BT accomplish all they can on their own. They should not becomes dependent on their mentor Earlier on …more direction and explanation; answers to questions; information; monitoring Later on …sharing and delegative; mentees more self-directed; less direction needed; analysing and reflecting with; reflective questioning

5. Building Trust

7. Mentors need time to mentor and opportunities to learn to mentor

8. The coach is not a problem solver, a teacher, an advisor, an instructor or even an expert; he or she is a sounding board, a facilitator, a counsellor, an awareness raiser

9. Life Coaching Listening skills Sometimes all they want is someone to talk with. The first need of a coach is to be a good listener. Questioning skills To be able to ask the right questions, drawing out the deeper troubles and getting the person to think about their problems and potential solutions.

10. Listening (Positive encouragement)  Body language  raised eyebrows,  nods,  Yeses  Silent attention, sit through the pauses, accept their emotional state without criticism  one of the most powerful things you can do is allow them to cry.

11. Attentive / Total Listening Try to look interested Listen both for content and the underlying emotions Respond to feelings Watch for non-verbal messages

12. Activity One Pick a topic: a) Challenge you are finding with your work as a Tutor teacher b) Issue raised with/by BT c) Successes with BT, or your work Listener DO NOT SPEAK!!! Just listen and encourage the speaker with body language

13. What did you find hard as the listener? How did the listener encourage you to continue?

14. Reflecting Not parroting but paraphrasing Using your own words to rephrase what they have said. Summarise what they have said in fewer words Demonstrate respect by listening

15. Activity 2 Pick a Topic a)Celebrating BT success so far b)Area of concerns with BT c)Communication between BT / Tutor Teacher Listener: Rephrasing and summarising in fewer words (writing it down)

16. Good listening habits Value and accept all people, even if you do not agree with what they have to say or how they say it. Thus, if you disagree, disagree with the argument and not with the person. Show your acceptance of their right to differ with you, whilst stating your opposition to what they say.

17. Questioning Pause for thought Answer with a surprise Be candid Shower them with detail Answer with a question Ask for more detail Question the question Question the questioner Ask a completely different question Ignore the question

18. Questioning (Chunking down) How did you do that? Why did that happen? What happened about...? What, specifically,... Tell me more about... What is the root cause of all this?

19. Chunking up What does this mean? Let's look at the bigger picture... How does that relate to...? What are we trying to achieve here? Who is this for? What do they really want?

20. Chunking Up and down Chunk down to find possible project goals. Chunk up to review and agree the project. Chunk down to build an understanding of the problem. Chunk up to look for problems in the overall system. Chunk down to find specific actions to address.

21. Non-leading questions Leading questions have their place, but not if you want to get unbiased answers. Leading questions Non-emotional questions Questions that display emotion may lead the other person to seek to calm you down. "Do other drivers make you feel angry?" You might say instead: "Have you seen people being annoyed by other drivers?" Avoid jargon Avoid complex language

22. Open / Closed questions Video www.prtgisborne.wikispaces.com/videoclips