1. The Royal British Legion Y Lleng Brydeinig Brenhinol Presentation to Housing Services Forum 23 rd January 2015 Jenny Wilson – Advice & Information Team Leader (Wales)

3. The Four Pillars Welfare Comradeship Representation Remembrance

4. Who we can help Our beneficiaries fall into the following categories: –Serving –Veteran (7 days service) –Dependants, which include children, spouses and partners, carers and other dependants

5. Three touch-points: Helpline: 0808 802 8080: all new referrals. 8am- 8pm 7 days a week. Online, email and web chat service www.britishlegion.org.uk using Knowledge-base www.britishlegion.org.uk ‘Pop In’ Advice and Information Centres and outreach

6. How We Help Immediate Needs Grants White & Brown Goods Benefits and Money Advice Homelessness (Deposit Guarantees) Rent in advance Handy Van Services (PoppyCalls) Break Centres Inquest Support Civvy Street Appeals MoneyForce Specialist support (war pension) www.britishlegion.org.uk

7. Headline briefing points Area Team 15 Area Staff. 4 Regional specialists 3 Fundraisers 44 Active Volunteers (Case work/Info/Admin) Locations New ‘Pop-in’ centres open in Cardiff and Wrexham. Swansea and Caernarfon secondary hubs Outreach In action: Bangor, Caernarfon, Holyhead Colwyn Bay, Machynlleth, Aberystwyth, Tonyreveil, Caerphilly, Newport, Newtown Pending: Rhyl, Pembroke Dock, Milford Haven 2014 - Official Outcomes 420 Poppycalls 1000 Grants of £500k+ £120k gains from BMA £350k gains from ILA 7000 incidents in Wales Headline briefing points Area Team 15 Area Staff. 4 Regional specialists 3 Fundraisers 44 Active Volunteers (Case work/Info/Admin) Locations New ‘Pop-in’ centres open in Cardiff and Wrexham. Swansea and Caernarfon secondary hubs Outreach In action: Bangor, Caernarfon, Holyhead Colwyn Bay, Machynlleth, Aberystwyth, Tonyreveil, Caerphilly, Newport, Newtown Pending: Rhyl, Pembroke Dock, Milford Haven 2014 - Official Outcomes 420 Poppycalls 1000 Grants of £500k+ £120k gains from BMA £350k gains from ILA 7000 incidents in Wales RBL Wales Advice & Info Hub Key: Pop-in or Hub Outreach Welfare - Remembrance - Representation - Comradeship Cardiff ‘Pop-in’ Wrexham ‘Pop-in’

8. Caernarfon SwanseaWrexhamCardiff

9. RBL Wales Advice & Info Hub Key: Pop-in or Hub Outreach Welfare - Remembrance - Representation - Comradeship Cardiff ‘Pop-in’ Wrexham ‘Pop-in’ VALLEYS GWYNEDD FLINT DENBIGH CONWY WREXHAM CARMARTHEN Welfare and A&I Issues Issues Financial Multiple BMA Accommodation Membership Welfare and A&I Issues Issues Financial Multiple BMA Accommodation Membership GLAMORGAN GWENT PEMBROKE CEREDIGION POWYS

10. 2015 Manifesto

11. How You Can Help Spread the word about The Royal British Legion Encourage referrals through your organisation Buy a Poppy! Fundraising Volunteer opportunities / professional case working

12. Summary 7 days a week 365 days a year 8-8 Regular, Reserve and Family 3 touch points Opportunities for referrals Jenny Wilson –Contact Centre:0808 802 8080 –Mob: 07826 908520 –E: jwilson@britishlegion.org.ukE: jwilson@britishlegion.org.uk