1. Organizational Structure Suvi Skippari Svetlana S. Velikanova BP-Centro

2. Agenda  Organizational structure  Tasks of various management levels  Key functions  HR department  Conflict resolution  Outsourced activities  Vendor relationships

3. Organization  Geographic divisionalized structure  Relatively flat  Key functions centralized  Heavy reliance on information and communication technology  Focus on core competencies

4. ORGANIZATIONAL CHART

5. CEO Responsible for  developing and implementing the company’s vision  building commitment to that vision  shaping large investment decisions  Implementing a growth strategy Working closely with VPs an heads of key functions Reports to headquarters in UK

6. Vice President Responsible for  developing country strategies  developing and maintaining successful business relationships with major clientele Authorized to  tell Center Managers what to do and what is expected of them. Reports to CEO of Finnish headquarters and to heads of key functions

7. Center Manager Responsible for:  operations completed within budget  continuous quality improvement Authorized to:  make operational decisions concerning the convenience centers  manage and supervise a team of subordinates Reports to corresponding Vice President

8. The Management Team  CEO  VPs  Heads of key functions

9. Key Functions  Operations: logistics, sales, monitoring, planning  Finance  Marketing: promotion, PR, market research  Human Resources: managing human capital Cooperate closely with each other through specially assigned teams

10. HR Responsibilities  Planning  Recruitment  Staffing  Job design  Training and development  Performance appraisal  Communications  Compensation and benefits  Labor relations

11. HR Department  Committed team of HR specialists  Personnel responsible for performing multiple functions  Senior HR manager coordinates work of department  Transactions are handled with the help of HRIS

12. Conflict Resolution Methods  Effective communication, informal and formal  The organizational goals will determine the decisions in conflict situation  Should be solved in the lowest possible level

13. Outsourced Activities  Maintenance  IT-services  Legal services  Security BP Centro also hires temporary work force if needed, e.g. promotion campaigns

14. Vendor Relations  Operations mainly responsible for providing and maintaining good business relationships  Partnership approach  Clear selection policies