2. 1 Medical Assisting Chapter 14 PowerPoint ® to accompany Second Edition Ramutkowski  Booth  Pugh  Thompson  Whicker Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display.

3. 2 Patient Education Objectives 14-1 Identify the benefits of patient education. 14-2 Explain the role of the medical assistant in patient education. 14-3 Discuss factors that affect teaching and learning. 14-4 Describe patient education materials used in the medical office.

4. 3 Patient Education Objectives (cont.) 14-5 Explain how patient education can be used to promote good health habits. 14-6 Identify the types of information that should be included in the patient information packet. 14-7 Discuss techniques for educating patients with special needs.

5. 4 Patient Education 14-9 Explain the benefits of patient education prior to surgery, and identify types of preoperative teaching. 14-10 List educational resources that are available outside the medical office. Objectives (cont.)

6. 5 The Educated Patient Takes a more active role in medical careIs often more compliant with treatment programs Is better informed about how to maintain a healthy state

7. 6 Brochures, Booklets, and Fact Sheets  Explain procedures that are performed in the medical office  Provide information about specific diseases and medical conditions  Provide information to help patients stay healthy Types of Patient Education

8. 7 Educational Newsletter Medical office newsletters :  Are written by the doctor or office staff  Contain practical health care tips  Offer updates on office policies  Provides information about new diagnostic tests and equipment Types of Patient Education (cont.)

9. 8 Community Assistance Directory A written community resource directory prepared by the medical office is a valuable aid for referring patients to appropriate agencies. Meals On Wheels Day Care Centers Medical Services Types of Patient Education (cont.)

10. 9  Videotapes are used effectively to educate about complex subjects and procedures. Many physicians arrange classes and seminars for their patients. Types of Patient Education (cont.)

11. 10 A medical assistant employed in a cardiology office is asked by the physicians to create some form of publication to educate patients in healthy heart habits. Which of the following mediums do you feel will be most effective and why? Apply Your Knowledge A.Create a fact sheet with text explaining common heart diseases. B.Check out several books on healthy habits that affect the heart from the local library. C.Create a brochure with pictures and text to focus on dietary and other heart functioning.

12. 11 Answer Apply Your Knowledge - Answer A medical assistant employed in a cardiology office is asked by the physicians to create some form of publication to educate patients about healthy heart habits. Which of the following mediums do you feel will be most effective and why? A.Create a fact sheet with text explaining common heart diseases. B.Check out several books on healthy habits that affect the heart from the local library. C.Create a brochure with pictures and text to focus on dietary and other heart functioning. This is the best answer because books can not be taken out of the office and a fact sheet with no pictures might not be as appealing to a large number of patients.

13. 12 Promoting Good Health Through Education Health is a complex concept involving physical, mental, emotional and social influences.  Consumer Education has helped Americans become more aware of good health practices.  Ways to achieve good health: Develop good health habits Protect self from injury Take preventive measures to protect against disease and illness

14. 13 Good Nutrition Regular Exercise Adequate Rest Promoting Good Health Through Education (cont.)

15. 14 Balance Work Leisure Limiting Alcohol Intake No Smoking Promoting Good Health Through Education (cont.)

16. 15 Protection from Injury Educate patients about safety tips to prevent injuries at home, work, and during play times. Teach patients about the proper use of medications. Promoting Good Health Through Education (cont.)

17. 16 Three Levels Health-Promoting Behaviors Screening Rehabilitation Primary level of prevention Secondary level of prevention Third level of prevention Promoting Good Health Through Education (cont.)

18. 17 Categorize the following list of behaviors as being a first, second or third level of prevention. Tuberculin skin test Monthly self breast exam Adopting healthy eating habits Annual Mammograms Bladder retraining programs Apply Your Knowledge

19. 18 Categorize the following list of behaviors as being a first, second or third level of prevention. Answer Apply Your Knowledge - Answer Tuberculin skin test Monthly self breast exam Adopting healthy eating habits Annual Mammograms Bladder retraining programs

20. 19 The Patient Information Packet  Benefits of the Information Packet  Simple, inexpensive, and effective medium to improve relationships between the office and the patients  Provides important information about the office policies and staff roles  Excellent marketing tool All materials should be written at a sixth grade level for reading ease of all patients.

21. 20 Contents of the Information Packet Introduction to the Office Physician’s Qualifications Description of the Practice Introduction to the Office Staff Office Hours Appointment Scheduling Telephone Policy The Patient Information Packet

22. 21 Payment Policies Insurance Policies Patient Confidentiality Statement Other Information The Patient Information Packet (cont.) Contents of the Information Packet (cont.)

23. 22 Distributing the Information Packet  Patients must receive and read the information packet in order for them to be effective. Methods to distribute the Information Packet  Hand the packet to new patients and review the contents with them.  Mail the packet to patients prior to the initial visit if time permits.  Keep additional copies available in the office where patients can easily access them.  For patients with special concerns, pictures and charts may be needed to communicate the information.

24. 23 The medical assistant is employed at a very busy internal medicine office with seven physicians and five nurse practitioners. Following their office visit, several patients inquire about the credentials of the medical practitioner seeing them during the visit. How can this information be made available to the patients? Apply Your Knowledge

25. 24 The medical assistant is employed at a very busy internal medicine office with seven physicians and five nurse practitioners. Following their office visit, several patients inquire about the credentials of the medical practitioner seeing them during the visit. How can this information be made available to the patients? Using a digital camera or other device, photos of office personnel and their credentials can be placed in the office content packet. Answer Apply Your Knowledge - Answer

26. 25 Educating Patients with Special Needs  Elderly Patients Show respect Put information in writing Adjust procedures as needed when limitations are present  Patients with Mental Impairments Use tact and speak at the patient’s level of understanding Common conditions  Dementia  Alzheimer’s disease  Emotional problems  Drug addiction  Mental retardation

27. 26  Patients with Hearing Impairments Remember that their inability to hear is not a measure of their intelligence.  Patients with Visual Impairments Verify that all verbal instructions have been heard correctly.  Multicultural Issues Patients from diverse cultures may have different beliefs about the causes and treatments of their illness. Educating Patients with Special Needs (cont.)

28. 27 Patient Education Prior to Surgery EducationalLegal Informed Consent Preoperative Instructions Postoperative Instructions

29. 28 Benefits of Preoperative Education  Increases patients’ overall satisfaction  Reduces patient anxiety and fear  Reduces use of pain medication  Reduces complications following surgery  Reduces recovery time Patient Education Prior to Surgery (cont.)

30. 29 FactualSensoryParticipatory Informs patient of specific details about the procedure and needed restrictions before and / or after surgery. Provides the patient descriptions of various sensations they may feel during the procedure. Includes explanations, and demonstrations of certain techniques required after surgery. Patients are allowed to provide a return demonstration of the technique to validate understanding and technique accuracy. Patient Education Prior to Surgery (cont.)

31. 30  Using Anatomical Models A visual representation helps patients better understand what will take place  Helping Patients Relieve Anxiety Allow extra time for patients to grasp information and use positive words when possible  Verifying Patient Understanding Have patients explain to you in their own words their understanding of what has been taught Also return demonstrations of procedural instructions validate understanding Patient Education Prior to Surgery (cont.)

32. 31 Additional Educational Resources  Libraries  Computer Resources  Community Resources  Associations Note: These outside resources may be used by office personnel or patients to obtain educational information.

33. 32 A patient with both a visual and hearing impairment requires preoperative teaching by the medical assistant. What would be most essential in such a situation? A.Be sure to speak loud and slow to the patient. B.Request that the patient repeats to you in their own words, the preoperative information. C.Insist that someone accompany the patient to the office. Apply Your Knowledge

34. 33 Answer Apply Your Knowledge - Answer A patient with both a visual and hearing impairment requires preoperative teaching by the medical assistant. What would be most essential in such a situation? A.Be sure to speak loud and slow to the patient. B.Request that the patient repeats to you in their own words, the preoperative information. C.Insist that someone accompany the patient to the office. A.Be sure to speak loud and slow to the patient. B.Request that the patient repeats to you in their own words, the preoperative information. C.Insist that someone accompany the patient to the office.

35. 34 End of Chapter