1. Internal Provider Led Pathways to Work West London District Jobcentre Plus Christine Nwosu Jobcentre Plus West London District

2. Overview Provider led Pathways to Work went live in West London district on 28 April 2008. Pathways to Work is delivered by Reed in Partnership. Customers who make a claim for Incapacity Benefits (IB) from 28 April will join the Pathways to Work programme. Customers who are currently claiming IB can volunteer to join the programme, if they wish. The central focus of Pathways to Work is to engage with customers with health conditions and disabilities who want to move into work but need that extra support to reach their goals.

3. The IB count in West London Office of National Statistics – May 2007  Brent 11,785  Harrow 6,140  Ealing 12,005  Hillingdon 7,560  Hounslow 8,205  Hammersmith & Fulham 7,625

4. Reed in Partnership - Branches BrentDexion House, 2-4 Empire Way, HA9 0EP Harrow1 Canning Road,Wealdstone, Harrow, HA3 7TS EalingReed Group, 70 The Broadway, London W13 0SY Hammersmith & Fulham Suites 229-230, Grove House, 27 Hammersmith Grove, London W6 0NEH Hillingdon1 King’s Yard, 20 High Street,Uxbridge,UB8 1JA HounslowAshley House, 86-94 High Street, London TW3 1NH

5. The Pathways to Work Process Mandatory Customers who make a claim for Incapacity Benefits (IB) on and after 28 th April 2008, will have an Initial WFI with Jobcentre Plus and 5 monthly WFIs with Reed in Partnership. Voluntary Customers who have claimed Incapacity Benefits before 28 th April (stock customers) can join Pathways to Work as volunteers.

6. Customer claims Before April 2008 Customer claims after April 2008 The Customer Experience Customer has their first mandatory WFI with Jobcentre Plus 70% customers attend 5 WFIs then have WFIs every three years 30% receive interviews every three years Customers has all subsequent mandatory WFIs with Jobcentre Plus Customers has all subsequent mandatory WFI with Reed Customer chooses additional support, attends with Reed and agrees an Action Plan Customer finds work Customers have WFI when circumstances change Customers have WFI when circumstance change

7. What will customers expect when they join the Pathways to Work programme? Through a series of Work Focused Interviews (WFI):  help customers identify suitable goals to move back in work.  discussion about work opportunities.  developing a personal action plan.  coaching and personal development.  Better off calculations.

8. Conditional Management Programme  The Condition Management Programme is a programme of support from health-care professionals.  The support will be tailored to a customers needs, to help them understand and manage their health condition, so that it has less of an effect on their lives.

9. Financial Support for customers  Reed can help with the costs of travelling to job interviews.  Return to Work Credit – £40 a week for 52 weeks (tax free) for people who start work more than 16 hours a week and will/expect to earn no more than £15,000.  Job Grant – (through Jobcentre Plus) for those who have been on qualifying benefits for more than 26 weeks, in work that is expected to last for more than 5 weeks.  Working Tax Credit

10. Specialist help for customers with disabilities and learning difficulties Disability Employment Advisory (DEA) programmes are accessible through Disability Employment Advisers at Jobcentre Plus.  Access to Work.  Residential Training.  Work STEP.  Work Prep. Mandatory customers  Referred to Reed after the Initial WFI.  After a discussion with Reed Personal adviser, a customer is directed to speak to a DEA for access to DEA programmes. Voluntary customers  Signposted to Reed, for an initial discussion with a Reed Personal Adviser.  Reed Personal adviser will contact DEA to discuss the possibility of accessing DEA programmes.  Customer meets with DEA and referred onto a DEA programme

11. How do I explain Pathways to Work to my clients?  Referral arrangements - contacting Reed direct at their local branches.  Jobcentre Plus leaflets and information.  Reed marketing materials.  Co-ordinated strategy for external organisations and partners.

12. Any Questions? Christine Nwosu Third Party Provision Manager West London District – Jobcentre Plus 0208 210 8194 christine.nwosu@jobcentreplus.gsi.gov.uk