1. MIS5102: Process Improvement and Innovation Change Management

2. What does “change” mean? …in the context of Information Technology? What are the types of change that can occur? Why is it relevant to project management?

3. The Management of IT Change Systems Processes Changes in Give an example of each How do they differ in their impact? Why do these have to be “managed?” Proposal: Change management is really all about systems thinking! Proposal: Change management is really all about systems thinking!

4. Why are people so resistant to change?

5. Reaction to change The Elephant The Path The Rider Heath and Heath’s Framework http://www.cio.com/article/666775/An_Agile_Approach_to_Change_Management

6. Kotter’s Change Management Model (from Campbell, 2008) Increase urgency Build guiding teams Get the vision right Creating a climate for change Communicate for buy-in Enable action Create short-term wins Engaging and enabling the whole organization Don’t let up Make it stick Implementing and sustaining the change What are Campbell’s main points? What kinds of questions does Campbell suggest should be asked? Why is there such emphasis on communication? …and is that a good thing?

7. Information Technology Change Management Communication Informing stakeholders of the change Managing Change Requests Versioning and incident avoidance Assessing Impact Considering other systems and processes affected by the change This is slightly different from the more general “change management” discipline

8. How is technology change communicated in your organization?

9. Managing Change Requests Key CAB - Change Approval Board RFC – Request for Change OIT – Office of Information Technology This is the change control process for the University of Minnesota’s Office of IT What are the key components of this process? What is the structure supposed to accomplish? What is the structure supposed to prevent? http://www.oit.umn.edu/change- management/change-process/

10. Assessing the Impact of Change What would be affected by a change to Google Maps? Who would be affected by a change to Google Maps? How far reaching would be the effects?