1. FBC Moving On UP! April 25, 2014 FBC Moving On UP! April 25, 2014

2. TOPICS What’s new? Benefits of membership Performance measurement framework Governance structure – Get Involved Service areas – What’s Up for Review in FY14 Critical success factors

3. What’s New? The FBC Identity Established (Branding)  Updated website Available for member outreach  Individual jurisdiction assistance  Specialized/topic specific training  Presentations to organizations (outreach)

4. Who Are the Current FBC members? Voluntary association of 51 Florida governments - 19 Counties - 29 Cities - 3 authorities

5. FBC Local Government Members

6. FY12 Report What Went Well... Measure definitions continue to be improved leading to better consistency and data Continue to identify opportunities to improve the process Better cleansed data Increased participation in service areas What were the changes... New annual report format

7. New Annual Report Format

8. FBC Peer to Peer Comparison Report Complete the excel template for submitting a request for a Peer Comparison Report Specify the 3 years you want the report run against Select your peers for comparison – be sure they have participated in the selected service areas or specified PIs The report you receive back will be in an excel format so you can graph the data, create a chart, etc. Generally you can expect a turnaround time of 10 -14 business days.

9. FBC 18 Service Areas Animal Services (AS) Building Development & Review (BD) Code Enforcement (CE) Environmental Management (EM) Fire/Rescue (FR) Fleet Management (FM) Human Resources (HR) Information Technology (IT) Risk Management (RM) Parks and Recreation (PR) Police Services (PO) Purchasing (PU) Road Repair (RR) Stormwater & Drainage Maintenance (SD) Solid Waste (Collection) (SC) Solid Waste (Disposal) (SW) Traffic Engineering (TE) Water/Wastewater (WW) General Measures (GE)

10. What’s It Take to Develop a New Service Area 1.Policy currently under development 2.60% of the FBC membership must support the proposed new service area 3.If supported, a committee will be formed to develop the initial PIs 4.New PIs will be limited to 25 good, balanced measures 5.Performance Committee will review and make a recommendation to the FBC Board. 6.Process will take several years.

11. Benefits of FBC Membership Networking opportunities Built in peer support systems Access to state-of-the-art performance management software Low cost training Help develop industry standards Participate at own pace Peer to Peer Reports (at no additional charge)

12. Get Involved In the FBC -Board of Directors - New Board Takes Office at Spring Conference (provides direction and leadership) -Standing Committees - Volunteer for a standing Committee (executive, strategic plan, training, performance, etc.) – Service Area Leads - Currently open: HR (develop service measures and coordinate data entry)

13. FBC Data Cycle for FY12/13 Dec - March: Preparation for Data Collection and Data Input April - June Data review and cleansing June - July Development of annual report Late July Release of annual data report Late Summer/Fall Prepare for next round of data collection. Goal is to have the FY12/13 Report produced in July 2014

14. FBC Fast Facts The FBC was formed in what year? – The FBC is celebrating its 10 year anniversary The FBC maintains how many data points for the FY12/13 data collection? - This year there were 20,146 data points What service areas are being reviewed/updated for the FY13/14 data collection cycle – Animal Services (AS), Stormwater Drainage (SD), Traffic Engineering (TE)

15. Fall 2014 FBC Conference Will you be joining us this fall? Put it on your calendar: Where: Marion County When: October 16 & 17

16. Contact Information  FBC Website: www.flbenchmark.org www.flbenchmark.org