1. Partnering & Team building

2. Litigation – not having teamwork or partnering

3. Partnering Cooperative approach to PM –Recognizes importance of all members of team –Harmonious working relationships –Resolves issues in a timely manner – minimizing impact on project –Focus on common goals and benefits achieved –Does not eliminate conflict – but assumes all parties committed to quality & will act in good faith to get it

4. Partnering Needs to include all major stakeholders including major subs Basic Components –Collectively developed mission statement –Collectively developed charter with specific goals and objectives –Effective communications system –Effective monitoring and evaluation system –Effective conflict resolution system

5. Partnering Must have total commitment from all partners –Originates at top –Prime objectives: –Breakdown barriers that hinder good working relationships –Key elements: Respect, trust, commitment, open communications, shared goals, continuous education, timely responsiveness –Pg 81

6. Partnering Partnering Techniques –Workshop with outside facilitator What are desired results from partnership How is top management support obtained What is workshop budget & who pays Who should attend Who is facilitator Does facilitator understand project & major concerns

7. Partnering –Do attendees understand how partnering works & their responsibilities –Where will workshop occur –What is on agenda –Will facilitator be involved with follow-up

8. Partnering –Objectives of workshop Get to know each other Understand project success criteria of each other ID potential problems and mitigation measures Begin team building Develop a partnering charter Establish effective lines of communication Develop system for timely resolution of issues Establish evaluation system

9. Partnering –Communications includes time frames for responding to inquiries –Resolution system Start at lowest level Escalate unresolved problems upward in a timely manner Do not jump levels of authority Do not ignore a problem or fail to make a decision Make only decisions you feel comfortable with – everything else goes up

10. Team Building Takes more than one meeting –Team members must learn to support each other –Must establish guidelines for meetings –Conflict happens – don’t take it personally –Everyone should state their views, issues addressed objectively

11. Total Quality Management –Focus is on continuous process improvement and customer satisfaction –Small teams (process action or quality improvement teams) are organized to study a specific process and improve it. Document and define process Determine customer’s expectations Measure process performance vs customer expectation ID inefficient, wasteful, or redundant steps Select process changes that improve process

12. Total Quality Management –Empower people close to process with authority to change process