1. January – March 2011

2. PERSONNEL SERVICES DIVISION KEY PERFORMANCE INDICATORS FY11 Supporting DOP FY11 Key Strategies Unless indicated, all measures are through June 30, 2011 Date: 4/12/2011 STRATEGIC GOALOUTCOMETARGET1 st QTR2 nd QTR3 rd QTR4 th QTR SOUND HR FOUNDATION 2.B All agencies have approved WMS Inclusion and Evaluation procedures in place by March 31, 2011. 100%On Track Small Agencies approved HR TOOLS, SERVICES & INFORMATION 3.A Phase 1 Small Agencies (35) sign service level agreements by October 31. 100% 77%91%100% 3.B Evaluate and document recommendation for Small Agency Services expansion (Phase 2). May 2011On Track HIGH - PERFORMING DOP 4.D Templates developed for select HR letters and forms for consistent use across small agency clients. 6On Track34

3. SA HR Services Provided Jan-Mar 2011 Top Services Provided HR Administration – 27% Internal Activities – 23% Classification – 14% Agency Meetings – 10% Recruitment Services – 7% Labor Relations – 6%

4. SA HR Services Survey Results Services Questions Number of agencies who used the service Quality % Agree and Tend to Agree Responsiveness % Agree and Tend to Agree If you received Recruitment Services such as posting the job, recruiting, or interviewing, please rate the following: 1283% If you received Classification Services such as reviewing or reallocating a position, conducting a desk audit, or help with completing a position description, please rate the following: 1471% If you received Performance Management Services such as consulting on recognition or corrective and disciplinary actions, or assistance with performance and development plans, please rate the following: 1292%75%

5. SA HR Services Survey Results If you received assistance with interpreting personnel Laws, Rules, or Regulations, please rate the following: 1782% If you received assistance with personnel Policy Review or Development, or utilized a standardized policy that we provided, please rate the following: 1553%47% If we provided your agency with other HR Consultation Services such as for layoff, Family Medical Leave, or reasonable accommodation, please rate the following: 1675% Number of agencies who used the service Quality % Agree and Tend to Agree Responsiveness % Agree and Tend to Agree

6. SA HR Services Survey Results Number of responses % Agree and Tend to Agree DOP small agency HR is professional and service oriented 2893% DOP small agency HR has expertise we can rely on 2889% DOP small agency HR is responsive to our business needs 2879% It is clear which HR roles and responsibilities belong to DOP and which belong to my agency 2868% DOP small agency HR provides valuable information to help my agency make decisions on workforce issues 2875% The communication channels used by Small Agency Assistance Services (includes staff consultation, HR liaison meetings, listserv, or the website) meet my agency’s business needs 2882%

7. Next Steps Contact agencies – find out why some scores low Share Survey results and get recommendations for improvement from: SA HR Advisory Committee Small Agency Cabinet Small Agency HR Liaisons and OFM/SACS Create an Action Plan Policy Development Changes Streamlined Business Processes Ensure readiness for next phase