1. 0 Adapting Content for CHWs to Mobile Phones: Multimedia for CHWs

2. 1 D IMAGI & C OMM C ARE

3. 2  We develop open source mobile technology  We make software solutions that do not require software developers to deploy  We focus on creating solutions for resource-limited settings  We are not content-experts; we always work with an implementing partner to develop a deployable technology About Dimagi

4. 3 CommCare: Mobile Phone-based Job Aid Record Client information Question Select Exit CommCareHQ Information System CommCareHQ Information System Select Exit SMS Reminder Reena is overdue for her follow-up treatment please follow-up with her. SMS Reminder Reena is overdue for her follow-up treatment please follow-up with her. Follow-up with clients Find Existing Clients Provide Multimedia counseling and Disseminate information Build / Modify Application Manage Your Data and Workforce

5. 4 M ULTIMEDIA

6. 5 Multimedia for Community Health Apps  Types of multimedia to consider:  Images  Audio  Video  Multimedia can have two major functions:  Aid in communicating concepts to clients  Assist CHW in use of the application

7. 6 Images and Audio for each question can aid CHWs and reinforce training

8. 7 Audio playback and icons in options can make counseling sessions more engaging

9. 8 Icons and audio playback in the menus aid with navigation in the application

10. 9 Benefits/Considerations  Benefits:  Can make counseling sessions more engaging  Can increase credibility of CHW  Can help CHW remember to fully address topics  Can make sensitive topics easier to broach  Considerations:  Takes time and resources to develop content  Sometimes physical materials are superior  Frequently require training to use effectively  May alter the interaction between CHW and client if CHW relies too heavily on multimedia

11. 10 Audio Messages  Audio messages can be directed to user (provide instruction) or to client(provide counseling)  Not everyone wants audio!  Need to be understandable:  Appropriate language  Clear recordings  Need to be engaging:  Useful information  Not too long

12. 11 Testing  Testing your app is crucial  Discuss your ideas with other people  Speak to CHWs and their clients early on- they can provide very useful feedback  Don’t be afraid to make changes – but better earlier than later

13. 12 Importance of Field Testing

14. 13 Key Takeaways: Multimedia for CHWs  Work with the CHWs  Determine if the CHWs need help navigating the form(s) and interpreting the questions  Participate in their activities to get a sense of their workflow  Ask what the CHWs think about the use of multimedia  Assess the program’s resources  Find out how much time/money to create/format media content is available  Determine if there are existing materials/resources that can be used or adopted  Making a training plan about the effective use of media  Test, Test, Test  Include users and local stakeholders early on  Budget sufficient time for field testing and iteration

15. 14