1. Kick off Meeting

2. Discussion Points Definitions Education Communication Training Project Goals Project Scope Training Scope Learning Objectives Roles and Responsibilities Timing Pros/Cons of different approaches Cost Issues

3. Education Education – providing students with a broad range of knowledge on a variety of topics to allow them to make decisions toward a successful outcome for different situations and circumstances. This is what you go to school to learn.

4. Communication Communication is providing people with information on a specific topic or topics without regard of outcome This is the 6 O'clock news

5. Training Training is teaching a student to perform a specific task in a pre-determined way so that they perform it the same way every time. Dialing your mother on your cellphone

6. Project Breakdown Project Goals Scope Roles/Audience Analysis Responsibilities Timing Costs Issues

7. Project Goals Why are we doing this What business need/requirement does it fulfill

8. Training Scope What will the students be able to accomplish upon completion. Scope must be well defined BEFORE the project starts. Scope creep leads to cost and time overruns delaying the overall project delivery Scope helps determine the overall learning objectives

9. Learning Objectives A learning objective is: A collection of words and/or pictures and diagrams intended to let others know what you intend for your students to achieve It is related to intended outcomes, NOT the process for achieving the outcomes It is specific and measurable, rather than broad and intangible It is concerned with the students not the teachers

10. Learning Objectives Learning Objectives have 3 characteristics that answer 3 questions What should the learner be able to DO? Under what conditions do you want the learner to be able to do it? How well must it be done?

11. Learning Objective - Example At the end of this topic on performing a Quality Control Check on a Completed Case Report form the learner should be able to: Identify all errors in the form using the the Case Report Form Completion guidelines with a 100% accuracy.

12. Training Development Roles SME Reviewers Project Manager Developers Approvers

13. Training Development Responsibilities SME Reviewers Project Manager Developers Approvers

14. SME Definition A subject matter expert (SME) is a colleague or contractor who demonstrates an understanding of the business impact and knowledge of the processes, requirements (including appropriate regulations), systems, and/or activities relating to a given project An SME is chosen to represent his/her line, division,

15. SME SMEs Contribute their expertise, best practices, and knowledge; Serve as a global spokesperson for respective line; Are empowered to raise issues to senior management, support new activities, and make decisions; Are responsible for communicating with respective functional lines or business lines; Are to ensure current practices, processes, and systems are considered in decision-making; Provide review and input on deliverables of the project (including training materials); Are responsible for consolidating input from respective lines; and Are responsible for offering input on how to implement the project in the business environment (eg, how best to train lines on process changes).

16. Reviewers Review training material FOR Correctness of content NOT Look and feel of screens Comments should be Complete and relevant Don’t say “That’s wrong” Say “That’s wrong and this is what it should say”

17. Training Project Manager Ensures that all timelines are met Oversees the vendors/developers responsible for the creation of the course materials Ensures that the project stays within scope and budget Liaison between the SMEs and the vendors/developers Review and consolidate all review comments from SMEs and/or developers on materials as they are developed

18. Developers - WBT Create the Course Outline Design documents Storyboards Alpha Courseware (first electronic version) Beta Courseware (second electronic version) Final Courseware

19. Developers – Instructor Led Create the Course Outline Design documents Draft all Leader Led Materials Slides Instructor Guide Student Guides Exercises and/or scenarios Create all final deliverable materials

20. Approvers Sign off on the final materials indicating acceptance of content.

21. Timing Instructor Led Development 60 to 90 days* Web Based Training Development 90-120 days* (depending on complexity) *The numbers of days listed for development are for planning purposes only. The "clock" starts when the vendor is engaged and able to begin development.

22. Pros and Cons - WBT Pros Available 24/7 Goes at pace of student Reusable Simulations are “safe” for students No instructors required Updates are automatic and global May also be used as interactive “help” Cons No instructor Not all audiences comfortable with WBT Costs more in money and time to develop Not customizable to audience on the fly

23. Pros and Cons - ILT Pros Instructor can tailor message to class Learner/Instructor interaction Peer interaction Familiar environment Multimedia may be incorporated Cons Restricted to time/place Travel costs Loss of productivity Scheduling of students 20% miss class Everyone goes at same pace Inconsistent message with multiple instructors Can require training databases which must be maintained (cost associated)

24. Cost Web Based Training costs more than Instructor Led initially. WBT has a 3 to 1 compression ratio (1 hour of WBT = 3 hours of ILT) Research Overall costs depends on Training duration Complexity of training Amount of materials to develop Technical needs

25. Issues Time target delivery date Is the software ready? –We can’t build training on “Vaporware.” Some parts of the training development on new applications cannot begin until the environment is stable, i.e. no changes that will significantly affect screen shots. SME selection and input If SME’s don’t do their job we can’t do ours SMEs should have the project in their goals