2.  Many corporate executives have said, “People are our most important asset”  People determine the success and failure of organizations and projects 2

3.  Making the most effective use of the people involved with a project  Processes include: ◦ Developing the human resource plan: identifying and documenting project roles, responsibilities, and reporting relationships ◦ Acquiring the project team: getting the needed personnel assigned to and working on the project ◦ Developing the project team: building individual and group skills to enhance project performance ◦ Managing the project team: tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance 3

4.  Intrinsic motivation causes people to participate in an activity for their own enjoyment ◦ This is what you are doing in BUS 454, right?  Extrinsic motivation causes people to do something for a reward or to avoid a penalty  For example, some children take piano lessons for intrinsic motivation (they enjoy it) while others take them for extrinsic motivation (to get a reward or avoid punishment) 4

5.  Projects are more likely to succeed when project managers influence with: ◦ Expertise ◦ Work challenge  Projects are more likely to fail when project managers rely too heavily on: ◦ Authority ◦ Money ◦ Penalty 5

6.  Good project managers are empathic listeners; they listen with the intent to understand  Before you can communicate with others, you have to have rapport, a relation of harmony, conformity, accord, or affinity  Mirroring is the matching of certain behaviors of the other person, a technique to help establish rapport  IT professionals need to develop empathic listening and other people skills to improve relationships with users and other stakeholders 6

7.  Involves identifying and documenting project roles, responsibilities, and reporting relationships  Contents include: ◦ Project organizational charts ◦ Staffing management plan ◦ Responsibility assignment matrixes ◦ Resource histograms 7

8.  A staffing management plan describes when and how people will be added to and taken off the project team  A resource histogram is a column chart that shows the number of resources assigned to a project over time 8

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10.  Acquiring qualified people for teams is crucial  It’s important to assign the appropriate type and number of people to work on projects at the appropriate times 10

11.  Resource loading refers to the amount of individual resources an existing schedule requires during specific time periods  Helps project managers develop a general understanding of the demands a project will make on the organization’s resources and individual people’s schedules  So we have identified a task (work) that is to be completed. We identify the resources required to complete that task within the time allotted. ◦ Overallocation means that the work requires more resources than are available. We don’t have the resources that are required. So, Triple Constraint, we can change the amount of work that the task requires (scope), increase the budget (cost) and obtain more resources, and/ or extend the schedule (time) for the task to be completed. 11

12.  Resource leveling is a technique for resolving resource conflicts by delaying tasks (more time)  The main purpose of resource leveling is to create a smoother distribution of resource usage and reduce overallocation 12

13.  The main goal of team development is to help people work together more effectively to improve project performance  It takes teamwork to successfully complete most projects 13

14.  Also uses a four-dimensional model of normal behavior ◦ Dominance ◦ Influence ◦ Steadiness ◦ Compliance  People in opposite quadrants can have problems understanding each other 14

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16.  Team-based reward and recognition systems can promote teamwork  Focus on rewarding teams for achieving specific goals  Allow time for team members to mentor and help each other to meet project goals and develop human resources 16

17.  Be patient and kind with your team  Fix the problem instead of blaming people   Establish regular, effective meetings  Allow time for teams to go through the basic team- building stages  Limit the size of work teams to three to seven members 17

18.  “Teamwork remains the one sustainable competitive advantage that has been largely untapped”*  The five dysfunctions of teams are: 1.Absence of trust 2.Fear of conflict 3.Lack of commitment 4.Avoidance of accountability 5.Inattention to results 18

19.  P lan some social activities to help project team members and other stakeholders get to know each other better  Stress team identity  Nurture team members and encourage them to help each other  Take additional actions to work with virtual team members 19

20.  Project managers must: ◦ Treat people with consideration and respect ◦ Understand what motivates them ◦ Communicate carefully with them  Focus on your goal of enabling project team members to deliver their best work 20