1. ActKM - Canberra, 14 October 2004 The Future of KM Ross Dawson CEO, Advanced Human Technologies Author, Living Networks and Developing Knowledge-Based Client Relationships

2. Where business is going...

3. The weightless economy Source: US DoC; Cap Gemini Ernst & Young

4. We’ve come a long way

5. We are immersed in connectivity Source: TeleGeography; NASDAQ

6. The first standard

7. Knowledge depreciates!

8. The emergence of the global brain

9. Shifting professional workflow

10. Business becomes transparent

12. Information and knowledge

13. Different domains Information-based Efficiency Automation Knowledge-based Solutions Human expertise

14. Carefully choose the frame you look through

15. Five frames for the future of knowledge management Social networks Collaboration Relevance Workflow Knowledge-based relationships

16. Making friends through friends

20. The network organisation Courtesy Patti Anklam, patti.byeday.net/sna

21. View of a network = President = Operations = Product Line A = Small Accounts Functio n = Product Line B = Product Line C = HR/Finance = Large Accounts I frequently or very frequently receive information from this person that I need to do my job.

22. Roles in networks Peripheral Specialist Central Connector Boundary spanner Information broker

23. Data collection Qualitative - surveys  Information and knowledge flows - frequency, type, means, trust, value/ usefulness, knowledge of resources etc. Quantitative - information flows  Email, instant messaging, telephone, meetings etc.

24. Performing social network analysis Interview key staff to determine the issues and desired outcomes Identify the relevant network Survey network members to determine information and knowledge flows Use computer modeling tools to show critical aspects of the network Identify potential interventions Design and implement activities to enhance the network Follow up

25. Working together

26. Collaboration in action US Joint Strike Fighter US$200 billion project 80 companies 40,000 professionals All tightly networked with 90 software tools

27. The flow of knowledge work

28. Workflow learning

29. Advanced Distributed Learning

30. The reconfigurable organisation

31. Creating happy accidents

34. Sharing recommendations

35. Types of services Black-box : customer receives an outcome, but is left none the wiser Knowledge-based: customer is left more knowledgeable, able to make better decisions, with greater capabilities

36. Knowledge to the masses

38. Enhancing knowledge-based organisations 1. Start from strategy 2. Enhance the networks in and around your organisation 3. Implement flexible, collaborative workflow 4. Rethink strategy in a blurred world 5. Implement from the top down

39. Are you an energiser?

40. How to energise your network Have and communicate a compelling vision Seek and acknowledge quality contributions Make and fulfil commitments Be a connector!

41. Help create the future of KM!