1. C.A.R.E. Basics State of California CAL-Card Program Susan Kissee US Bank

2. Agenda Overview of C.A.R.E. and Basic Functionality Technical requirements, security and support Day to day program management through C.A.R.E Reference Tools 2

3. Overview of C.A.R.E. 3 Web access tool to help you manage the CAL-Card Program C.A.R.E. = Customer Automation and Reporting Environment https://care.usbank.com Basic Functionality

4. System Activity Current Number of CAL-Card C.A.R.E. Users –Cardholder = 298 –Program Administrators = 533 –Total Users = 731 System availability –24/7 –weekend maintenance 4

5. Technical Requirements PC Pentium 120 MHz 32 MB memory Browser (with 128-bit data encryption) –Internet Explorer 4.01 or higher –Netscape Communicator 4.50 Windows 95, 98, NT 4.0 or higher 33.6 modem or higher or a LAN connection 5

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7. Program Management Key C.A.R.E. Functions –Account Setup –Account Maintenance –Status –Transaction Management –Reporting / Communication –Cardholder Access

8. Account Setup/Maintenance Account Set-Up –Approving Official and Cardholder Same day account number generation Receive cards within 2-3 business days Data entry is determined by you You are in control! Account Maintenance –Approving Official and Cardholder Real time One-time exceptions for spending limits Employee termination - quick close MAT code changes Re-order plastics Quickly change the name of an A.O.

9. Status / TMM Status –instant information –instant confirmation –filed or submitted save work in progress successful assures you the transaction is being processed by the USB system TMM –view Approving Official and Cardholder information current cycle and previous five cycles utilize for auditing a particular cardholder activity during the cycle high usage cards review throughout the cycle

10. Reporting and Communication Communication –delivery of files 998 File - Flat file for uploading to your general ledger –delivery of reports receive reports within three business days after cycle start payment process immediately and earn maximum rebate $$$$$ Reports –standard unusual spending report monthly transaction summary Cardholder full transaction detail –custom you design your own report

11. Cardholder Access Cardholder Online Registration –Relationship Code = stateofcal1 –User Profile Code = C01 Cardholder Statements –Cardholder Full Transaction Detail Report mirrors the Cardholder Statement of Account

12. Additional Tools User Manuals –Cardholder C.A.R.E. functionality –APC C.A.R.E. functionality Web-Based Training Program –Automated program available 24/7 –Download user manuals –https://wbt.care.usbank.com user id “usbank” password “ability” C.A.R.E Technical Help desk –1-800-254-9885 12

13. Questions? Thank you! 13