1. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 1 Chapter 8 Planning Tools and Techniques

2. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 2 LEARNING OUTLINE Follow this Learning Outline as you read and study this chapter. Techniques for Assessing the Environment –List the three different approaches to environmental scanning. –Explain what competitor intelligence is and ways that managers can do it legally and ethically. –Describe how managers can improve the effectiveness of forecasting. –Explain the steps in the benchmarking process.

3. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 3 LEARNING OUTLINE (cont’d) Follow this Learning Outline as you read and study this chapter. Techniques for Allocating Resources –List the four techniques for allocating resources. –Describe the different types of budgets. –Explain how to create a Gantt chart. –Explain a load chart. –Describe how a PERT network analysis works. –Compute a breakeven point. –Describe how managers can use linear programming.

4. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 4 Contemporary Planning Techniques –Explain why flexibility is so important to today’s planning techniques. –Describe project management. –List the steps in the project planning process. –Discuss why scenario planning has become an important planning tool for managers. LEARNING OUTLINE (cont’d) Follow this Learning Outline as you read and study this chapter.

5. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 5 Assessing the Environment Environmental Scanning –The screening of large amounts of information to anticipate and interpret changes in the environment –Competitor Intelligence The process of gathering information about competitors—who they are, what they are doing, and how their actions will affect the organization –Is not spying but rather careful attention to readily accessible information from employees, customers, suppliers, the Internet, and competitors themselves May involve reverse engineering of competing products to discover technical innovations

6. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 6 Assessing the Environment (cont’d) Environmental Scanning (cont’d) –Global Scanning Screening a broad scope of information on global forces that might affect the organization Has value to firms with significant global interests Draws information from sources that provide global perspectives on worldwide issues and opportunities

7. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 7 Assessing the Environment (cont’d) Forecasting –The part of organizational planning that involves creating predictions of outcomes based on information gathered by environmental scanning Facilitates managerial decision making Is most accurate in stable environments

8. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 8 Assessing the Environment (cont’d) Types of Forecasting –Quantitative forecasting Applying a set of mathematical rules to a series of hard data to predict outcomes (e.g., units to be produced) –Qualitative forecasting Using expert judgments and opinions to predict less than precise outcomes (e.g., direction of the economy) Collaborative Planning, Forecasting, and Replenishment (CPFR) Software –A standardized way for organizations to use the Internet to exchange data

9. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 9 Exhibit 8.1 Exhibit 8.1 Forecasting Techniques Quantitative Time series analysis Regression models Econometric models Economic indicators Substitution effect Qualitative Jury of opinion Sales force composition Customer evaluation

10. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 10 Making Forecasting More Effective Use simple forecasting methods Compare each forecast with its corresponding “no change” forecast Don’t rely on a single forecasting method Don’t assume that the turning points in a trend can be accurately identified Shorten the time period covered by a forecast Remember that forecasting is a developed managerial skill that supports decision making

11. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 11 Benchmarking The search for the best practices among competitors and noncompetitors that lead to their superior performance By analyzing and copying these practices, firms can improve their performance

12. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 12 The Benchmarking Process Form a benchmarking team –Identify what is to be benchmarked, select comparison organizations, and determine data collection methods Collect internal and external data on work methods Analyze data to identify performance gaps and the cause of differences Prepare and implement an action plan to meet or exceed the standards of others

13. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 13 Exhibit 8.2 Steps in Benchmarking Source: Based on Y.K. Shetty, “Aiming High: Competitive Benchmarking for Superior Performance,” Long Range Planning. February 1993, p. 42. BEST PRACTICES Analyze data to identify performance gaps. Form a benchmarking planning team. Gather internal and external data. Prepare and implement action plan.

14. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 14 Allocating Resources Types of Resources –The assets of the organization Financial: debt, equity, retained earnings, and other financial holdings Physical: buildings, equipment, raw materials, and other tangible assets Human: experiences, skills, knowledge, and competencies Intangible: brand names, patents, reputation, trademarks, copyrights, and databases Structural/cultural: history, culture, work systems, working relationships, trust, and policies

15. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 15 Exhibit 8.3 Techniques for Allocating Resources Scheduling Detailing what's to be done, in what order, by whom, and when Breakeven Analysis Determining the point where revenue and costs of a project will match Linear Programming Using a mathematical technique to solve resource allocation Budgeting Creating a numerical plan for allocating resources to specific activities RevenueExpenseProfitCashGanttLoadPERT

16. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 16 Allocating Resources: Budgeting Budgets –Numerical plans for allocating resources (e.g., revenues, expenses, and capital expenditures) Used to improve time, space, and use of material resources Are the most commonly used and most widely applicable planning technique for organizations

17. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 17 Exhibit 8.4 Types of Budgets Source: Based on R.S. Russell and B.W. Taylor III. Production and Operations Management (Upper Saddle River, NJ: Prentice Hall, 1995), p. 287. Variable Budget Takes into account the costs that vary with volume Fixed Budget Assumes fixed level of sales or production Cash Budget Forecasts cash on hand and how much will be needed Revenue Budget Projects future sales Profit Budget Combines revenue and expense budgets of various units to determine each unit’’s profit contribution Expense Budget Lists primary activities and allocates dollar amount to each OR

18. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 18 Tips for Managers: Improving Budgeting Be flexible. Understand that goals should drive budgets— budgets should not determine goals. Coordinate budgeting throughout the organization. Use budgeting/planning software when appropriate. Remember that budgets are tools. Remember that profits result from smart management, not because you budgeted for them.

19. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 19 Allocating Resources: Scheduling Schedules –Plans that allocate resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when they are to be completed –Represent the coordination of various activities

20. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 20 Allocating Resources: Charting Gantt Chart –A bar graph with time on the horizontal axis and activities to be accomplished on the vertical axis –Shows the expected and actual progress of various tasks Load Chart –A modified Gantt chart that lists entire departments or specific resources on the vertical axis –Allows managers to plan and control capacity utilization

21. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 21 Exhibit 8.5 A Gantt Chart Copy-edit manuscript Design sample pages Draw artwork Print first pages Print final pages Design cover 12 Month Reporting Date Activity 34 Actual progress Goals

22. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 22 Exhibit 8.6 A Load Chart Ling Antonio Kim Maurice Dave Rashid 12 MonthEditors 3456 Work scheduled

23. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 23 Allocating Resources: Analysis Program Evaluation and Review Technique (PERT) –A flow chart diagram that depicts the sequence of activities needed to complete a project and the time or costs associated with each activity Events: endpoints for completion Activities: time required for each activity Slack time: the time that a completed activity waits for another activity to finish so that the next activity, which depends on the completion of both activities, can start Critical path: the path (ordering) of activities that allows all tasks to be completed with the least slack time

24. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 24 Exhibit 8.7 Steps in Developing a PERT Network 1.Identify every significant activity that must be achieved for a project to be completed. 2.Determine the order in which these events must be completed. 3.Diagram the flow of activities from start to finish, identifying each activity and its relationship to all other activities. 4.Compute a time estimate for completing each activity. 5.Using the network diagram that contains time estimates for each activity, determine a schedule for the start and finish dates of each activity and for the entire project.

25. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 25 Exhibit 8.8 Outline of Major Events for Constructing an Office Building

26. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 26 Exhibit 8.9 A PERT Network for Constructing an Office Building Critical Path: A - B - C - D - G - H - J - K

27. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 27 Allocating Resources: Analysis (cont’d) Break-even Analysis –Is used to determine the point at which all fixed costs have been recovered and profitability begins Fixed costs (FC) Variable costs (VC) Total Fixed Costs (TFC) Price (P) The Break-even Formula: Costs Variable Unit-Price Unit Costs Fixed Total Break-even:

28. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 28 Exhibit 8.10 Break-even Analysis Revenue/Cost ($)

29. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 29 Allocating Resources: Analysis (cont’d) Linear Programming –A technique that seeks to solve resource allocation problems using the proportional relationships between two variables

30. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 30 Exhibit 8.11 Production Data for Cinnamon-Scented Products

31. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 31 Exhibit 8.12 Graphical Solution to Linear Programming Problem 700 600 500 400 300 200 100 Feasibility Region 200300 Quantity of Potpourri Bags 400500600 AD C E B F Quantity of Scented Candles

32. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 32 Contemporary Planning Techniques Project –A one-time-only set of activities that has a definite beginning and ending point time Project Management –The task of getting a project’s activities done on time, within budget, and according to specifications Define project goals Identify all required activities, materials, and labour Determine the sequence of completion

33. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 33 Exhibit 8.13 Project Planning Process Source: Based on R.S. Russell and B.W. Taylor III, Production and Operations Management (Upper Saddle River, NJ: Prentice Hall, 1995), p. 287. Define objectives Identify activities and resources Establish sequences Estimate time for activities Determine project completion date Compare with objectives Determine additional resource requirements

34. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 34 Contemporary Planning Techniques (cont’d) Scenario –A consistent view of what the future is likely to be Scenario Planning –An attempt not to try to predict the future but to reduce uncertainty by playing out potential situations under different specified conditions Contingency Planning –Developing scenarios that allow managers to determine in advance what their actions should be should a considered event actually occur

35. Chapter 8, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition. Copyright © 2005 Pearson Education Canada Inc. 35 Tips for Managers: Preparing for Unexpected Events Identify potential unexpected events. Determine if any of these events would have early indicators. Set up an information gathering system to identify early indicators. Have appropriate responses (plans) in place if these unexpected events occur.