Instruction is deemphasized Thoroughness is deemphasized Reference librarian as expert Patron is dependent (Doherty, 2006). Lack of co-browsing or collaboration Lack of socially constructed knowledge Lack of active learning
Computer equipped classroom One workstation per student Master workstation under control of librarian Synchronous in time Synchronous in place (physically) Asynchronous in the search space
Meeting patrons at the point of need Meeting patrons at the place of need Opportunities for collaboration i.e., co- browsing Very short interactions Need to pass patron off to a traditional reference desk Instruction is deemphasized
Immediate and real time interaction Good for quick questions/short answers Uses the tools younger patrons are familiar with Interaction limited to only text, hypertext links, files, and emoticons Question negotiation (Pomerantz, 2005) is limited Instruction deemphasized
Asynchronous location Synchronous communication Some to many communication channels available Shared interface
Access Accuracy Individualism Instruction(facilitated by the structure) Thoroughness
Can enable co-browsing Immediate and real time interaction Potential for real collaboration and interactive learning High costs of software and training Dual staffing - need to have chat ref separate from the physical reference desk (Pomerantz, 2005).
to facilitate instruction? that is simple? that is inexpensive? that is practical? that supports the values of reference?
Doherty, J. (2006). Reference interview or reference dialog? Internet Reference Services Quarterly, 11(3), 97-109. Pomerantz, J.(2005). A conceptual framework and open research questions for chat-based reference service. Journal of the American Society for Information Science and Technology, 56(12), 1288- 1302. Tyckoson, D. A. (2001). What is the best model of reference service? Library Trends, 50(2), 183-196.