1. Strategic Management 2014 – 2015 WEEK 6 Business Level Strategy International Business Management Lecturer : Ign Teodore Teddy Saputra S.E.,M.B.A

2. Why Need Strategy Optimalisasi Asset (Weekness and Strenght) Perubahan Lingkungan eksternal (Opportunities and Threats)

3. STRATEGI ACTION : STRATEGY FORMULATION

5. BUSINESS LEVEL STRATEGY A business-level strategy is an integrated and coordinated set of commitments and actions the firm uses to gain a competitive advantage by exploiting core competencies in specific product markets.

6. The Relataionship Between Customer and business level strategies Satisfies a group of customers by using The competitive advantages Returns earned from relationship with customers are the lifeblood of all organizations Bagaimana Pengaruh nya dengan perubahan external yg mungkin terjadi ?

7. Example “ “Harrah’s Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.”

8. Relationship To Customer Reach, Richness, and affiliation............

9. First Dimension :Reach The reach dimension of relationships with customers is concerned with the firm’s access and connection to customers

10. Second Dimension: Richness concerned with the depth and detail of the two-way flow of information between the firm and the customer Broader and deeper information based exchanges allow firms to better understand their customers and their needs

11. Third dimension: Affiliation Concerned with facilitating useful interactions with customers Viewing the world through the customer’s eyes and constantly seeking ways to create more value for the customer have positive effects in terms of affiliation

12. Effectively managing customer relationships (along the dimensions of reach, richness, and affiliation) helps the firm answer questions related to the issues of who, what, and how

13. Who..... Companies divide customers into groups based on differences in the customers’ needs (Market Segmentation)

15. What..... Targeted customer group’s needs that its goods or services can satisfy Needs (what) are related to a product’s benefits and features

16. Check This Out... In the recent global financial crisis, companies across industries recognized their Customers’ need to feel as secure as possible when making purchases. Allowing customers to return their cars if they lose their job within 12 months of the purchase is how Hyundai Motors decided to address this consumer need, creating value in the form of security.

17. How..... To Determine how to use its capabilities and competencies to develop products that can satisfy the needs of its target customers

18. The Purpose Of Business Level Strategy.. The purpose of a business-level strategy is to create differences between the firm’s position and those of its competitors

19. ACTIVITY MAP

20. Types Of Business Strategy

21. Cost Leadership The cost leadership strategy is an integrated set of actions taken to produce goods or services with features that are acceptable to customers at the lowest cost, relative to that of competitors

22. Differentiation Strategy The differentiation strategy is an integrated set of actions taken to produce goods or services (at an acceptable cost) that customers perceive as being different in ways that are important to them

23. Focus Strategy The focus strategy is an integrated set of actions taken to produce goods or services that serve the needs of a particular competitive segment

24. Focus Cost Leadership Strategy Young buyers desiring style at a low cost are IKEA’s target customers

25. Focus Differentiation Strategy New Look Laser Tattoo Removal, located in Houston, Texas, specializes in removing tattoos that customers no longer desire

26. Integrated Cost Leadership / Differentiation Strategy It seems that most consumers want to pay a low price for products with somewhat highly differentiated features

27. Total Quality Management (TQM) Total quality management (TQM) is a “managerial innovation that emphasizes an organization’s total commitment to the customer and to continuous improvement of every process through the use of data-driven, problem-solving approaches based on empowerment of employee groups and teams.

28. ASSIGNMENT This assignment brings together elements from the previous chapters. Accordingly, you and your team will create a business-level strategy for a firm of your own creation. You will create an entry strategy using one of the five business-level strategies. Each team is assigned one of the business-level strategies described in the chapter: Cost leadership Differentiation Focused cost leadership Focused differentiation Integrated cost leadership/differentiation

29. Have A Nice Day Class......