1. The VPO Operator

2. [vpo_operator] 2 The VPO Operator Section Overview The role of the VPO operator Starting and stopping the Motif GUI The VPO Operator windows Working with VPO Messages Problem resolution Running reports

3. [vpo_operator] 3 The VPO Operator The role of the VPO Operator Keep the computing environment operational Provide computing services to end users Typical tasks of operators: –Console message handling –Start / stop jobs and processes –Take care of printouts and backup –Monitor system and application status VantagePoint Operations focuses on the management (monitoring and control) of systems and system services

4. [vpo_operator] 4 The VPO Operator Starting and Stopping VantagePoint Operations (The Operator GUI) Start VPO requesting the user ID and password: opc Alternate logins: opc -user Bind VPO user id to UNIX user id opc -user -passwd Specify identification in the runstring Personal environment is set up by the Administrator Exit menu option is available from all main windows

5. [vpo_operator] 5 The VPO Operator Getting Help Extensive online help is provided Uses CDE help Accessible from all VPO windows VPO QuickStart help volume Field-sensitive help on all Dialog Manager windows

6. [vpo_operator] 6 The VPO Operator VantagePoint Operations GUI Main Windows

7. [vpo_operator] 7 The VPO Operator The Managed Nodes Window Shows all nodes the operator is responsible for Color-coded status information as in the Message Browser Hierarchies for large environments are available

8. [vpo_operator] 8 The VPO Operator The Message Groups Window Logical grouping of application and system messages Typically used to build application domains Symbols show message group status using color codes

9. [vpo_operator] 9 The VPO Operator The Application Desktop Window Application Group Application

10. [vpo_operator] 10 The VPO Operator The Broadcast Command Input to Broadcast Command Output Window

11. [vpo_operator] 11 The VPO Operator Customized Startup Use Right Mouse Button on Application Desktop symbol - reveals pop-up Window presented with preconfigured input Customizable areas for operator use

12. [vpo_operator] 12 The VPO Operator Operator’s Drag & Drop Actions Drag Object from... Drop Object on Application Node Layout Group Node Execute application using dropped node as an argument or execute application on the dropped node Execute application either using all nodes in the group as arguments or execute application on all the nodes in the layout group

13. [vpo_operator] 13 The VPO Operator The Message Browser Window Central information component of VPO Lists all events an operator is responsible for Point-of-control for actions

14. [vpo_operator] 14 The VPO Operator Message Browser Windows Browser Types: Active Messages Default View Messages Filtered subset of active messages History Messages Subset of acknowledged messages Pending Messages Messages from outside Service Hours PendingHistoryActive

15. [vpo_operator] 15 The VPO Operator Message Details Full information about all message attributes Full access to all actions, annotations, escalations and other activities

16. [vpo_operator] 16 The VPO Operator Using Views Multiple criteria available for flexible selection Saved Settings available for future use

17. [vpo_operator] 17 The VPO Operator Instructions and Annotations Instructions –Configured per message by the administrator –Available via a pop-up menu or Details window –Provide hints and directions –Cannot be changed by the operator Annotations –Added to the message by the operator –Available via a pop-up menu or Details window –Can be added by running actions (automatic and operator initiated)

18. [vpo_operator] 18 The VPO Operator Automatic & Operator Initiated Actions Automatic Actions –Routine tasks –No operator intervention required Operator Initiated Actions –For actions that require operator interaction Re-running automatic actions –Used to re-try “failed” automatic actions Stopping Actions –Can be used to stop automatic and operator initiated actions

19. [vpo_operator] 19 The VPO Operator External Services and Escalation External Notification –Configured by the VPO Administrator –Activation of pager, email etc. based on time and day –Uses VPO message attributes to forward to application/script Trouble Ticket –Configured by the VPO Administrator –Used to track, document and communicate problems –Uses VPO message attributes to forward to application/script Escalation –Configured by the VPO Administrator – Invoked by the VPO Operator –Allows forwarding of problem to “next level of support” –Requires cooperative Management Servers

20. [vpo_operator] 20 The VPO Operator Summary The Task-Oriented Working Environment Tools are matched to skills and responsibilities Unique environment for each operator Suited to the operator’s exact day-to-day needs Can be changed as the enterprise evolves Main VPO Windows Managed Nodes Message Groups Application Desktop Message Browser Working with messages Viewing the details Running actions Using instructions and writing annotations

21. [vpo_operator] 21 The VPO Operator Message/Problem Processing Flow Log file Encapsulator Monitor Events Application Events Console Messages (MPE/iX only) Central Event Handler Operator Station Problem Notification Get Info on Problem Solve or Escalate Problem Document Problem Managed Nodes Msg Grp Map Browsers External wherewhat How to solve Highlight Details Event Help Anno- tations Check Successful completion Automatic Action Guided Action Open Console Broad- cast Add Anno- tation Review Anno- tations Trouble Ticket Acknowledge Problem Start Applic Management Server Agent

22. [vpo_operator] 22 The VPO Operator Message/Problem Processing Flow Log file Encapsulator Monitor Events Application Events Console Messages (MPE/iX only) Central Event Handler Operator Station Problem Notification Get Info on Problem Solve or Escalate Problem Document Problem Managed Nodes Msg Grp Map Browsers External wherewhat How to solve Highlight Details Event Help Anno- tations Check Successful completion Automatic Action Guided Action Open Console Broad- cast Add Anno- tation Review Anno- tations Trouble Ticket Acknowledge Problem Start Applic Agent Management Server

23. [vpo_operator] 23 The VPO Operator Message/Problem Processing Flow Log file Encapsulator Monitor Events Application Events Console Messages (MPE/iX only) Central Event Handler Operator Station Problem Notification Get Info on Problem Solve or Escalate Problem Document Problem Managed Nodes Msg Grp Map Browsers External wherewhat How to solve Highlight Details Event Help Anno- tations Check Successful completion Automatic Action Guided Action Open Console Broad- cast Add Anno- tation Review Anno- tations Trouble Ticket Acknowledge Problem Start Applic Agent Management Server

24. [vpo_operator] 24 The VPO Operator Message/Problem Processing Flow Log file Encapsulator Monitor Events Application Events Console Messages MPE/iX only) Central Event Handler Operator Station Problem Notification Get Info on Problem Solve or Escalate Problem Document Problem Managed Nodes Msg Grp Map Browsers External wherewhat How to solve Highlight Details Event Help Anno- tations Check Successful completion Automatic Action Guided Action Open Console Broad- cast Add Anno- tation Review Anno- tations Trouble Ticket Acknowledge Problem Start Applic Agent Management Server

25. [vpo_operator] 25 The VPO Operator Message/Problem Processing Flow Log file Encapsulator Monitor Events Application Events Console Messages (MPE/iX only) Central Event Handler Operator Station Problem Notification Get Info on Problem Solve or Escalate Problem Document Problem Managed Nodes Msg Grp Map Browsers External wherewhat How to solve Highlight Details Event Help Anno- tations Check Successful completion Automatic Action Guided Action Open Console Broad- cast Add Anno- tation Review Anno- tations Trouble Ticket Acknowledge Problem Start Applic Agent Management Server

26. [vpo_operator] 26 The VPO Operator Reporting Facility Available from Message Browser actions menu or as a set of Applications in the Application Desktop Access to preconfigured set of reports Reports support parameterization Output to window, printer or file