1. Universal Design Damian Gordon

2. Overview Topic 1.1. Understanding Design Topic 1.2. Understanding Diversity Topic 1.3. The Ageing Population Topic 1.4. Good Business Topic 1.5. Universal Design

3. Topic 1.1 Understanding Design

4. Design What makes a design bad?

5. Bad Designs "Photograph courtesy of Baddesigns.Com" Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

6. Bad Designs "Photograph courtesy of Baddesigns.Com" Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

7. Bad Designs "Photograph courtesy of Baddesigns.Com" Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

8. Bad Designs "Photograph courtesy of Baddesigns.Com" Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

9. Bad Designs "Photograph courtesy of Baddesigns.Com" Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

10. Bad Designs "Photograph courtesy of Baddesigns.Com" Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

11. Bad Designs "Photograph courtesy of Baddesigns.Com" Darnell, M. J. (2006). Bad Human Factors Designs. Baddesigns.Com

12. Cost of Bad Designs In 2009 Toyota had to recall about 3.8 million cars and trucks to reshape and/or replace the accelerator pedals. The design of the accelerator pedal in combination with loose floormats may have resulted in the accelerator pedal getting stuck.

13. Cost of Bad Designs In 2011 they had to recall a further 2.2 million cars and trucks because of the same issue.

14. Exercise Get a single sheet of paper – Tear one out of your notebook/notepad Design a paper aeroplane using this piece of paper. – I’d like you to do this in silence without asking any questions.

15. Exercise: Reflections Did you design the paper aeroplane or did you build it? If you did this exercise right, there should be a blueprint or plan for a paper aeroplane drawn on the piece of paper. Too often people forget the vital step of designing before building, and as a consequence overlook vital steps that may missed.

16. Topic 1.2 Understanding Diversity

17. Diversity Dimensions of diversity: How do we differ from each other? Age, size, ability, gender, culture, language, literacy, education, technology. Challenges for people: How do the ways we differ from each other impact on how we share use of environments, products, services?

18. Diversity: The World

20. The Mercator projection increasingly inflates the sizes of regions according to their distance from the equator. This inflation results, for example, in a representation of Greenland that is larger than Africa, whereas in reality Africa is 14 times as large.

21. Diversity: The World

22. Topic 1.3 Good Business

23. Better Innovation Ben Shneiderman says that “accommodating a broader spectrum of usage situations forces designers to consider a wider range of designs and often leads to innovations that benefit all users” – Shneiderman, B., Universal Usability: A research agenda for human- computer interaction research to empower every citizen. In Earnshaw, R., Guedj, R., Van Dam, A., and Vince, J. (Editors), Human-Centred Computing, Online Communities, and Virtual Environments, Springer-Verlag London (2001), 179-189.

24. Better Innovation Gregg Vanderheiden is quoted in Gandy et al. (2003) as saying that Universal Design encourages more innovative and creative design and challenge the designer to create products that are a combination of "the best of today’s collective knowledge, technologies and materials”, this challenge can lead to radically new directions in design. – Gandy, M., Ross, D. & Starner, T.E., 2003. Universal design: Lessons for wearable computing. Pervasive Computing, IEEE, 2(3), pp.19–23.

25. Topic 2.0. Introduction to Universal Design

26. Universal Design Universal Design is the design and composition of an environment so that it can be accessed, understood and used to the greatest extent possible by all people regardless of their age, size or disability Irish Disability Act, 2005

27. Universal Design Universal Design means… – Design Once – Include All It is not (just) about disability It is about usability for all

28. Universal Design Inclusive Design Design for All User Needs Design User-Centred Design Human-Centred Design Barrier-Free Design Accessible Design Adaptable Design Transgenerational design Design for a Broader Average

29. Universal Design Universal Design is the design and composition of an environment so that it can be accessed, understood and used to the greatest extent possible by all people regardless of their age, size or disability – Irish Disability Act, 2005

30. Universal Design Universal Design is the design and composition of an environment so that it can be accessed, understood and used to the greatest extent possible by all people regardless of their age, size or disability – Irish Disability Act, 2005

31. Universal Design Universal design is an approach to design that honours human diversity. It addresses the right for everyone – from childhood into their oldest years – to use all spaces, products and information, in an independent, inclusive and equal way. It is a process that invites designers to go beyond compliance with access codes, to create excellent, people centred design. – Elaine Ostroff

32. The Principles of Universal Design 1.Equitable Use 2.Flexibility in Use 3.Simple and Intuitive 4.Perceptible Information 5.Tolerance for Error 6.Low Physical Effort 7.Size and Space for Approach and Use

33. Universal Design In this lecture we are going to explore a new way to look at design to allow as many people as possible to benefit from the design. This is Universal Design

34. Topic 2.1. Equitable Use

35. Principle 1: Equitable Use The design is useful and marketable to any group of users 1.Provide the same means of use for all users: identical whenever possible; equivalent when not 2.Avoid segregating or stigmatising any users 3.Provisions for privacy, security and safety should be equally available to all users 4.Make the design appealing to all users

36. Principle 1: Equitable Use Can everyone use the same entrance?

37. Principle 1: Equitable Use Does the design provide the same means of use for all?

38. Topic 2.2. Flexibility in Use

39. Principle 2: Flexibility in Use The design accommodates a range of individual preferences and abilities. 1. Provide choice in method of use 2.Accommodate right-handed or left-handed access and use 3.Facilitate the user’s accuracy and precision 4.Provide adaptability to the user’s pace

40. Principle 2: Flexibility in Use Does the design provide choice in method of use?

41. Principle 2: Flexibility in Use Does the park seating accommodate individual preference?

42. Principle 2: Flexibility in Use Can the design be used by left and right handed people?

43. Topic 2.3. Simple and Intuitive

44. Principle 3: Simple and Intuitive Use of the design is easy to understand regardless of the user’s experience, knowledge, language skills, or current concentration level. 1. Eliminate unnecessary complexity 2.Be consistent with user expectations and intuition 3.Accommodate a wide range of literacy and language skills 4.Arrange information consistent with its importance 5.Provide effective prompting and feedback during and after task completion

45. Principle 3: Simple and Intuitive Is it easy to understand? Can you make it work?

46. Principle 3: Simple and Intuitive Is it easy to understand? Can you make it work?

47. Topic 2.4. Perceptible Information

48. Principle 4: Perceptible Information The design communicates necessary information effectively to the user, regardless of ambient conditions or the user’s sensory abilities. 1.Use different modes (pictorial, verbal, tactile) for redundant presentation of essential information 2.Provide adequate contrast between essential information and its surroundings 3.Maximize ‘legibility’ of essential information and its surroundings 4.Differentiate elements in ways that can be described (i.e. make it easy to give instructions or directions) 5.Provide compatibility with a variety of techniques or devices used by people with sensory limitations

49. Principle 4: Perceptible Information Does the design use different modes for presentation?

50. Principle 4: Perceptible Information Does the environment help you find your way?

51. Topic 2.5. Tolerance for Error

52. Principle 5: Tolerance for Error The design minimises hazards and the adverse consequences of accidental or unintended actions. 1.Arrange elements to minimise hazards and errors: most used elements, most accessible; hazardous elements eliminated, isolated or shielded 2.Provide warnings of hazards and errors 3.Provide fail safe features 4.Discourage unconscious action in tasks that require vigilance

53. Principle 5: Tolerance for Error Are there unexpected level changes?

54. Principle 5: Tolerance for Error How can you tell when the water is hot?

55. Principle 5: Tolerance for Error Is it safe to handle?

56. Topic 2.6. Low Physical Effort

57. Principle 6: Low Physical Effort The design can be used efficiently and comfortably and with a minimum of fatigue 1.Allow user to maintain a neutral body position 2.Use reasonable operating forces 3.Minimise repetitive actions 4.Minimise sustained physical effort

58. Principle 6: Low Physical Effort Does the design help minimise the effort needed?

59. Topic 2.7. Size and Space for Approach and Use

60. Principle 7: Size and Space for Approach and Use Appropriate size and space is provided for approach, reach, manipulation, and use regardless of user’s body size, posture, or mobility. 1. Provide a clear line of sight to important elements for any seated or standing user 2.Make reach to all components comfortable for any seated or standing user 3.Accommodate variations in hand and grip size 4.Provide adequate space for the use of assistive devices or personal assistance

61. Principle 7: Size and Space for Approach and Use Is there room to manoeuvre?

62. Conclusions Diversity is the norm Universal design celebrates human differences Universal design markets usability, not disability Ageing consumers have great economic power Universal design offers a blueprint for designing a world fit for all people Universal design recognises the interdependence of humanity, the natural world, and the products of human design