1. Bankhall Compliance Update Charlie Edwards Regional Manager – Consultancy Services

2. Compliance Update TCF FSA thematic work GABRIEL Bankhall support – ‘showing now’ or ‘coming soon..’

3. TCF, TCF and more TCF  FSA’s enhanced strategy for small firms continues into 2009  Next area of FSA focus – South East  Sequence of events: FSA road show 1 hr Mini Assessment Potential FSA follow up visit  TCF Update – Members’ feedback from FSA visits

4. December TCF deadline - Will you meet this? ‘Challenge Yourself’ Checklists now available online Checklist for each TCF consumer outcome Now including tailored checklists for Sole Traders TCF update – Members’ feedback from FSA assessments TCF ‘business as usual’ from January 2009

5. FSA’s current thematic work TCF Related Projects: -Quality of advice processes -Pensions -Payment protection insurance / Protection insurance -Controls over ARs Non TCF Projects: -Mortgage fraud -Regulatory returns

6. GABRIEL System problems experienced – FSA apologises for difficulties All firms should now have had contact from the FSA Compliance Bulletins - September 08 & October 08 Reporting changes –Exempt CAD firms – some changes including quarterly reporting for some items –Non MiFID firms / Mortgage GI firms – no material changes –BIPRU firms – no change

7. Bankhall Support ‘Showing Now’ or ‘Coming Soon’… Data Security Guide New Technical Guides* –Exchange traded funds –Structured products –Variable annuities –QROPs –Updated Business Protection guide – now including share purchase protection calculator. Suitability Letter Generator –Corporate investment letter now available –Revised pension letters coming soon * Access to Technical guides may be dependent on membership package

9. The Knowledge Forum- Review of 2008 Over 190 Courses delivered Over 1800 members attended Over 2600 registrations via www.bankhallonline.comwww.bankhallonline.com Excellent feedback Over 90% of attendees found courses informative 86% found the courses fulfilled learning objectives 93% would recommend courses to colleagues

10. Testimonials- What You Said…. IHT & Trusts - Zurich “Excellent Course – Very useful” Pearson Jones Business Protection – Friends Provident “Very Good” Lighthouse Services Introduction to Supervision- Bankhall “Enjoyed the Course, trainer was excellent” Boolers HR1/ Equity Release- Just Retirement “Very useful, concise and informative” Mortgage Advice Bureau

11. The Knowledge Forum 2009 2009 will see wider subject and topics to choose from More Qualification Courses Wider regional coverage Continued easy registration process Directed Email Marketing Enhanced Competence Tools Increased Marketing

12. Qualifications- Mini survey… To assess the range of qualifications you would be interested in receiving training for in 2009, please indicate using your key pads buttons. Please indicate your top two choices for the following qualification areas: Certificate Qualifications Diploma Qualifications Advanced Diploma Specialist Exams

13. Certificate Qualifications 1 st Choice Press 1. CFP – (All Inclusive Modules) (CII) Press 2 CF2 Investments & Risk Press 3. CF8 Long Term Care (CII) Press 4. CeFA (All Modules) (IFS) Press 5. CeRER- Regulated Equity Release (IFS) Press 6. CeRCC-Regulated Customer Care (IFS) Press 7. CeRCH-Regulated Complaints (IFS) Press 8. FA1 Life Office Administration (CII) Press 9. FA2 Pensions Administration (CII)

14. Certificate Qualifications 2nd Choice Press 1. CFP – (All Inclusive Modules) (CII) Press 2 CF2 Investments & Risk Press 3. CF8 Long Term Care (CII) Press 4. CeFA (All Modules) (IFS) Press 5. CeRER- Regulated Equity Release (IFS) Press 6. CeRCC-Regulated Customer Care (IFS) Press 7. CeRCH-Regulated Complaints (IFS) Press 8. FA1 Life Office Administration (CII) Press 9. FA2 Pensions Administration (CII)

15. Diploma Qualifications 1 st Choice Press 1. J01 Personal Tax Press 2. J02 Trusts Press 3. J03 Tax & Legal Aspects of Business Press 4. J04 Pension Funding Options Press 5. J05 Pension Income Options Press 6. J06 Investment Principles, Markets & Business Press 7. J07 Supervision in Regulatory Environment

16. Diploma Qualifications 2nd Choice Press 1. J01 Personal Tax Press 2. J02 Trusts Press 3. J03 Tax & Legal Aspects of Business Press 4. J04 Pension Funding Options Press 5. J05 Pension Income Options Press 6. J06 Investment Principles, Markets & Business Press 7. J07 Supervision in Regulatory Environment

17. Advanced Diploma Qualifications 1 st Choice Press 1. AF1 Personal Tax & Trust Planning (CII) Press 2. AF2 Business Financial Planning (CII) Press 3. AF3 Pension Planning (CII) Press 4. AF4 Investment Planning (CII) Press 5. AF5 Financial Planning Process (CII) Press 6. Diploma for Financial Advisers (DipFA) (IFS)

18. Advanced Diploma Qualifications 2nd Choice Press 1. AF1 Personal Tax & Trust Planning (CII) Press 2. AF2 Business Financial Planning (CII) Press 3. AF3 Pension Planning (CII) Press 4. AF4 Investment Planning (CII) Press 5. AF5 Financial Planning Process (CII) Press 6. Diploma for Financial Advisers (DipFA) (IFS)

19. Specialist Exams 1 st Choice Press 1. IMC – Investment Management Certificate (CFA) Press 2. CFP – Certified Financial Planner (IFP)

20. Specialist Exams 2 nd Choice Press 1. IMC – Investment Management Certificate (CFA) Press 2. CFP – Certified Financial Planner (IFP)

21. Assessing Competence Do you utilise Bankhall On Line Exams facility? Press 1. Yes, use it for annual competence testing Press 2. No - Don’t Use Press 3. Not aware of the facility

22. Assessing Competence For members who indicated they don’t use Bankhall Online Exams for annual testing, what systems do you use. Press 1. Assess Online System (CII) Press 2. Testsmart -Worksmart Solutions Press 3. Manual Testing (in-house arrangements) Press 4. Other System

23. Thank You