1. © 2007 IBM Corporation Know what IT costs! Client Successes with TUAM Managing IT Usage and Resource Accounting in a Virtualized Environment an IBM Service Management Solution an IBM Virtualization Engine TM Component IBM Usage and Accounting Manager

2. 2Know what IT costs! IBM Service Management Solutions Some customers  Large healthcare insurer ► CICS/DB2/Batch/TSO & normalization between 2 System zs. Rolling out UNIX and Windows. 168 UNIX and 300 Windows Servers. ► Replaced 2 homegrown systems after merger. Corp. finance is the user and owner of the system. Wanted federated auditabilty. ITUAM only product to meet all RFP requirements  Insurance and Financial Product Broker ► z/OS, Linux for System z & Unix/Novell/Windows. Primavera importing for labor accounting. Inventory information, SAN, and telcom. ► Doing memo billing now and will move to chargeback in the future  Large aerospace manufacturer ► Both z/OS & distributed. Bill $18-20M per month across 5,000 cost centers. 40K pieces of hardware. Do labor, WAN, assessments, and project costs. Feeding SAP GL and using web reporting. ► Replaced RYO system  State government ► z/OS, Telcom, UNIX, Windows, labor. Oracle, SQL Server, & Exchange ► Wanted to replace multiple billing systems with integrated system and meet government audit requirements

3. 3Know what IT costs! IBM Service Management Solutions Healthcare Insurance Company  Business Need: Cumbersome Manual Process Plus Incomplete Current System Limited Mainframe Usage Accounting and no Distributed Accounting  Policies Used: Business Rules for Business Unit Identification & Mapping  Environment Details: Mainframe, Unix, Windows  TUAM Impact to Business: Automated Enterprise Wide Usage Based Allocation Claims, Federal Account, Policy Writing & Other Business Units Now Aligned with IT Costs

4. 4Know what IT costs! IBM Service Management Solutions Aerospace Manufacturer  Business Need in January, 2006: In house developed process Both experts retiring in one month from CIMS purchase. Currently have CIMS Unix licensed for 300 shared servers  Policies Used: Business Rules for Business Unit Identification & Mapping Secondary Cost Allocations  Environment Details: Outsourced to CSC – Mainframe Data Feed, Unix & Multiple Labor, Project Costs, Equipment and other feeds into CIMS Server (TUAM Server)  TUAM Impact to Business: Successfully moved to COTS system Detailed web reporting with drilldown Liquidation of Excess Usage to Zero Cost Basis