1. Volunteering in North Norfolk Caroline Cunningham-Brown Commissioning Manager (Northern Locality)

2. Introduction By the end of this presentation we will have: – Explored the challenges in North Norfolk – Explained the solution & how we commissioned the volunteer service – Outlined the benefits of the service – Described what the next steps will be

3. The Integrated Care Programme In North Norfolk we have an integrated care approach to help patients with long term conditions. – 4 virtual hubs, each is a cluster of 4 or 5 GP surgery’s supported by an Integrated Care Co-ordinator (ICC) – Take a multi-disciplinary approach to case management. – Works with the top 2% of patients identified through a risk profiling tool

4. The Integrated Care Programme 2 The hub model in North Norfolk is as follows:

5. The Integrated Care Programme 3 The ICP in North Norfolk is aligned to the County Better Care Fund Plans and seeks to help people to – Remain independent – Reduce isolation – Access information and advice that is relevant – Reduce the number of people making an unplanned trip to the hospital or going to residential care – Improve the co-ordination of health, housing and social care services.

6. The challenge in North Norfolk High numbers of people living in isolation High numbers of people living with long term conditions An existing volunteer service – but commissioners had never said what we wanted it to do 27% of the population aged over 65 Problems finding other support services

7. What the service does VolunteersCustomersActivitiesOutcomes Recruits volunteers from the local community ~ Provides volunteers with training in Safeguarding, health and safety, lone working, dementia awareness ~ Supports volunteers in their role Carry out an initial assessment and develop an activity plan ~ Matches the customer with the right volunteer ~ Regular reviews to check things are going well. Befriending & spending time with the customer ~ Giving carers a break ~ Support to find and get to other social activities and groups ~ Practical support around the home ~ Assistance getting to medical appointments Reduced isolation for some customers ~ Increase in social activities ~ Improved confidence to get out and about ~ Reduced falls ~ Customers are managing their daily lives better

8. The data Number of people supported (up to April 2015) – 163 referrals – 134 people have been assessed – 49 active partnerships Added value 30+ people have received one-off support form the Volunteer Co-ordinators and no longer need the service 6 People have gone from benefiting from a volunteer to becoming a volunteer

9. The data Patients current circumstances 25% of patients have a long term condition 25% of patients are living in isolation 15% of patients are living with dementia Reason for referrals 80 are referred for befriending 12% are referred for home based activities to give the carer some time out

10. The Benefits Volunteers benefit by… – Reducing their own isolation – Make use of their skills in a way that suits their lifestyle – Develop confidence and wellbeing – Develop skills to aid with employment or career progression We don’t have enough volunteers though! – Over 30 people waiting to have a befriender identified across North Norfolk alone. – NNVS@voluntarynorfolk.org.uk or 01263 510 701 NNVS@voluntarynorfolk.org.uk

11. Working in Partnership Mapping potential volunteers across North Norfolk Developing a process to refer volunteers to other organisations (Data Protection is an issue) Utilising the CCG website as a potential portal for volunteer recruitment