1. Information Technology and Control

2. Operations Efficiency Efficiency Transaction Processing Systems (TPS) Transaction Processing Systems (TPS) Data Warehousing Data Warehousing Data mining Data mining

3. Decision-Making & Control Control Systems Control Systems Management Information Systems (MIS) Management Information Systems (MIS) Executive Information Systems (EIS) Executive Information Systems (EIS) Decision Support Systems (DSS) Decision Support Systems (DSS) Feedback Control Model Feedback Control Model Management Control Systems Management Control Systems Budget reports Budget reports Statistical reports Statistical reports Reward systems Reward systems Quality control systems Quality control systems

4. Balanced Scorecard Customers Customers Internal Business Process Internal Business Process Learning and Growth Learning and Growth Financial Financial

5. Strategic Weapon Internal Coordination Internal Coordination Intranet Intranet Enterprise Resource Planning Enterprise Resource Planning Knowledge Management Knowledge Management Intellectual capital Intellectual capital Data v. Information v. Knowledge Data v. Information v. Knowledge Explicit v. Tacit Explicit v. Tacit

6. Strategic Weapon Explicit Knowledge Explicit Knowledge Collect information and store it Collect information and store it Employees can retrieve it Employees can retrieve it Tacit Knowledge Tacit Knowledge Interactive media Interactive media Brings people together Brings people together

7. Information and the External Environment Electronic Data Interchange Electronic Data Interchange Connects buyers and suppliers together Connects buyers and suppliers together Extranets Extranets

8. Integrated Enterprise Supply Chain Management Supply Chain Management Advantages Advantages Disadvantages Disadvantages

9. E-Business Sell through digital medium Sell through digital medium As opposed to brick-and-mortar As opposed to brick-and-mortar In-house In-house Spin-off Spin-off Strategic Partnership Strategic Partnership

10. Effect on Organizational Design Smaller organizations Smaller organizations Decentralized structures Decentralized structures Improved horizontal coordination Improved horizontal coordination Improved inter-organizational structure Improved inter-organizational structure Enhanced modular structure Enhanced modular structure