1. Video Conference at World Bank (Thailand) Results-Based Management (RBM) in The Thai Public Sector

2. Results Based Management (RBM) is … A performance measurement and management approach, which focuses on achieving desired goals and objectives. PLANClear objectives/targets (desired results) DOImplement a plan to get desired results CHECKWhether can get desired results or not ACTImprove to get desired results Evolution of RBM System 2 AP DC Standard

3. Performance Score > 3.00 will be eligible to receive incentive (Performance-related Pay) 3 3

4. Performance Agreement Implementation Performance Measurement Strategy Formulation Self-Assessment Reports (at the ends of sixth, ninth and twelfth months after the signing of each PA) - Signing of PAs - Putting PAs into practice - SWOT Analysis - Vision - Strategic Issues - Goals - KPIs & their targets - Strategies 1) performance-based rewards 2) comprehended PM and the PDCA Cycle, resulting in high performance scores Outputs of PM : Outcomes of PM : the cluster’s and each agency’s and province’s strategies performance agreement of each agency/province - SARs of each province - performance scores of each agency/province Human resources : the needs for knowledge and skills training in performance evaluation Budgeting : Limited budget support for the implementation processes Time : Limited time for each implementation process Terms of Reference Risk Factors Embedding the System 4

5. 5 Independent Administrative Organization** Fund Corporation* New Model of Government Agencies Service Delivery Unit** * Ministry of Finance is responsible for an organization’s performance monitoring and evaluation. ** Board is responsible for an organization’s performance monitoring and evaluation. *** Office of the Higher Education Commission and Office for National Education Standards and Quality Assessment are responsible for an organization’s performance monitoring and evaluation. State Enterprise* Public Organization Higher Educational Institute State University Autonomy University*** Province Office of the Public Sector Development Commission is responsible for an organization’s performance monitoring and evaluation. Ministry Cluster Dept. Office of Permanent Secretary All government agencies are under performance monitoring and evaluation 337 Embedding the System

6. 6 Cash Reward Cash reward for excellent performance depends on Based Salary Organization’s performance score Non-Cash Quality Service Award presented to government agencies with outstanding service consistent with established standards (since 2003) Best Practice Quality Service Award (since 2006) Public Sector Management Quality Award (PMQA) Award for Government Counter Service/ Service Link Reward for Performance The United Nations Public Service Awards (since 2008) Thailand continually improves its rank in the ease of Doing Business.

7. For more information: The Office of the Public Sector Development Commission (OPDC) 59/1 Phitsanulok Road Dusit District Bangkok 10700 THAILAND Please visit: www.opdc.go.th www.opdc.go.th 7

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9. External Perspective (70% ) Effectiveness (60%)Service Quality (10%) Internal Perspective (30% ) Efficiency (10%) External Perspective Internal Perspective Customer Satisfaction / Customer Trust Service Improvement Organizational Development (20%) Completion of Government policy / Goals and missions of an organization at ministerial level Cross Agency Indicators/ Joint KPIs Budget Expenditure Energy saving Organization Development (human capital, information capital, organization capital) Work Transparency Performance Evaluation Framework for Fiscal Year 2014 (Government Agencies) 9

10. Key Performance Indicators (KPIs) weight (%) External Perspective 70 Effectiveness (60) 1.Completion of Government policy / Goals and missions of an organization at ministerial level 30-50 2.Cross Agency Indicators/Joint KPIs Each Joint KPIs will be weighed no more than 10% or/and total weight no more than 30% In case of having Joint KPIs less than 2 issues, each issue will be weighed no more than 10%. Weight left over will be added to KPI1. 10-30 Service Quality (10) 3.Service Quality Customer Satisfaction / Customer Trust Service Improvement 10 Internal Perspective 30 Efficiency (10) 4. Budget Expenditure5 5. Energy Saving5 Organizational Development (20) 6. Organizational Development (human capital, information capital, organization capital) 15 7. Work Transparency5 Total100 Performance Evaluation Framework for Fiscal Year 2014 (Government Agencies) 10

11. 4 Year Government Administrative Plan Corporate Scorecard 4 Year Agency Plan Ministry/Department Province/Provincial cluster Strategic Business Unit Scorecard Ministry/Department Province/Provincial cluster 1 Year Action Plan Ministry/Department Province/Provincial cluster Team & Individual Scorecard Planning Measurement Sub-unit Scorecard Government Strategy Ministry/Department Strategy Province/Provincial cluster Strategy Budgeting Objective, Key Performance Indicator, Target, Strategy Objective, Key Performance Indicator, Target, Strategy Embedding the System 11

12. Action Plan Risk Assessment & Management Structure Process/IT Rule & Regulation Rule & Regulation People/ Change People/ Change Alignment 4 Year Government Administrative Plan 1 Year Action Plan 4 Year Agency Plan Vision Goals Strategic Issues Strategies Strategic Thinking Strategy Formulation Strategy Implementation SWOTSWOT 12