1. Licensing Practices Survey

2. 19 Counties Participated Benton Chelan Clark Columbia Cowlitz Douglas Grant Grays Harbor Island Jefferson County Lincoln Mason County Okanogan Pacific Pierce San Juan Skagit Snohomish Thurston

3. And the winner is ….. Thank you for participating!

4. Annex Offices/Subagents Two counties have annexes: Benton = 2 Pacific = 1 Number of subagents by county: Adams1 Asotin1 Benton1 Chelan3 Clallam2 Clark9 Columbia0 Cowlitz2 Douglas1 Ferry0 Franklin2 Garfield0 Grant2 Grays Harbor2 Island3 Jefferson0 King21 Kitsap5 Kittitas1 Klickitat1 Lewis4 Lincoln1 Mason2 Okanogan4 Pacific0 Pend Oreille1 Pierce10 San Juan0 Skagit5 Skamania0 Snohomish16 Spokane9 Stevens3 Thurston8 Wahkiakum0 Walla 0 Whatcom6 Whitman2 Yakima6

5. Hours of Operation 8:30am-4:30pm14 counties 8:00am-5:00pm 4 counties 9:00am-4:00pm4 counties 9:00am-5:00pm3 counties 8:00am-4:00pm2 counties 8:00am-4:30pm2 counties 9:00am-3:30pm2 counties 9:00am-4:30pm2 counties 8:30am-5:00pm1 county 8:30am-4:00pm1 county (8:30-1 F) 9:00am-5:00pm1 county (9-4 F) 7:30am-5:15pm1 county (M-Th) 7:30am-5:30pm1 county (7:30-1 F) 10am-4:00pm1 county Closed during lunch: 5 counties 14 of 19 = some hours closed to public

6. License Plate Poker Would you like to play a game? Who has the best poker hand?

7. Workstations San Juan2 Lincoln2 Columbia2 Pacific2 Grays Harbor2 Douglas2 Grant2 Okanogan3 Jefferson3 Island4 Mason4 Chelan5 Skagit5 Cowlitz6 Thurston7 Snohomish8 Benton 2* Clark13 Pierce16 *Courthouse

8. Certified/Qualified/Trainee County NameCertifiedQualifiedTrainee Benton*1141 Chelan301 Clark641 Columbia210 Cowlitz500 Douglas302 Grant300 Grays Harbor330 Island222 Jefferson211 Lincoln300 Mason420 Okanogan301 Pacific303 Pierce1241 San Juan300 Skagit330 Snohomish910 Thurston721 *3offices

9. Workstation v. Operator Environment Operator = 11 Workstation = 8 Plate Inventory Central = 5 Workstation = 5 Both = 3

10. Banking Daily Deposits Office = 7 Operator = 6 Vitalchek Yes = 17 No = 2 Close out Vitalcheck early? No = 14 Yes = 4

11. Quick Titles Do you do quick titles? Yes = 16 No = 3 Do one or more of your subagents? Yes = 10 No = 5

12. What’s that plate? #1

13. What’s that plate? #2

14. What’s that plate? #3

15. What’s that plate? #4

16. What’s that plate? #5

17. What’s that plate? #6

18. What’s that plate? #7

19. What’s that plate? #8

20. What’s that plate? #9

21. What’s that plate? #10

22. #1 Missouri

23. #2 Wisconsin

24. #3 Rhode Island

25. #4 Vermont

26. #5 Illinois

27. #6 Oklahoma

28. #7 Louisiana

29. #8 Colorado

30. #9 New York

31. #10 SouthDakota

32. Subagents Review title work using imaging? Yes = 12 No = 7 Delivery of remittance to county? ACH = 3 Check to Auditor = 11 Check to Treasurer = 1 Training subagent? Their office = 4 Your office = 7 Both = 4

33. Subagents Frequency of audits? Annually = 6Semi-annually = 2 Quarterly = 11-2 months = 1 Every few years = 1When necessary = 1 Not as often as we should = 1 Never = 1 Items Reviewed Title workBank statements InventoryCheck register SignageADD parking SecurityCash handling VoidsProcedures DHC Adjustments Cash countsAVS exceptions Records retention Customer service

34. Forms Paper = 3 Electronic = 4 Both = 6 Inventory/Supplies Frequency to subagents: Monthly = 11 Weekly = 1 As needed = 2 Other = 1 Deliver to subagents: They pick up = 12 We deliver = 2 Other = 1

35. Best Practices -- Snohomish and Cowlitz – inventory models -- Douglas – send letters for FVHUT customers -- Columbia – 2290 binder -- Benton -- scan & toss reports -- Consolidated licensing/recording, several counties -- Cowlitz – queuing system -- Clark – monthly meetings with subagents -- Mason – cross-training -- Jefferson – pre-populated COF’s for common transactions

36. Questions/comments?