1. 1 Session Number Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. Building Broadband Service Manager Technology Presentation BBSM Hotspot 1.0

2. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 222 What is BBSM Hotspot? Cisco Building Broadband Service Manager (BBSM) Hotspot is an access gateway for public access networks that enables simple plug-and-play access, end user self-provisioning of services, multiple authentication and billing options and Web-based management, reporting and configuration BBSM Hotspot works with Cisco access-layer LAN products to provide a complete solution that enables service providers or venues to create, market and operate broadband access services in markets such as public spaces/hotspots, small to medium businesses (overlay) and small hotels

3. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 333 Key Features and Benefits of BBSM Hotspot Server Plug-and-Play Connectivity Cisco BBSM Hotspot provides plug-and-play access to public networks so end users never need to reconfigure their devices such as laptops and handheld devices, to get connected. Computer users can connect to the network using devices configured for Dynamic Host Configuration Protocol (DHCP) or static IP, as well as proxy settings, or DNS entries. This plug- and-play capability enables access for the widest variety of users and laptop configurations. Multiple Authentication & Billing Options Cisco BBSM Hotspot offers multiple billing and authentication methods to service mobile computer user requirements including credit card, voucher/coupon (access code) and pre- and post-paid accounting via Remote Access Dial-In User Service (RADIUS). Additionally, BBSM Hotspot also offers volume-based billing that uses octet and packet statistics. With BBSM Hotspot, you can offer high-speed Internet access at your property as a fee-for-service model, or you can offer it as a free amenity to attract more customers.

4. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 444 Supports Foreign Roaming Subscribers Many mobile users today subscribe to global Internet roaming providers like BOINGO, IPASS, GRIC and others. BBSM Hotspot integrates with the central RADIUS servers of these large roaming providers and supports their specific usage and billing requirements by using “smart clients”. BBSM Hotspot supports full AAA RADIUS: Authentication (who is the user), Authorization (what the user is allowed to do), and Accounting (what resources did the user utilize). Roaming agreements and leveraged marketing campaigns with these providers can generate additional revenue for public hotspots and simultaneously provides a valuable service to their customers. Location Based Portal BBSM Hotspot comes with a custom web page wizard that walks you through the process of creating a custom connect screen that is complete with access and pricing options as well as the ability to insert personalized graphics and logos. Upon launching the web browser, BBSM Hotspot redirects all end users to a customizable connect screen which can be tailored to explain available services including various bandwidth and price options; walled garden free access areas such as local sites, advertising, e-commerce and/or weather; and a link to the property owner’s or service provider’s home page. Key Features and Benefits of BBSM Hotspot Server (continued)

5. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 555 Bandwidth Management BBSM Hotspot will offer tiered options for bandwidth throttling on a per user basis. The user may opt for a “bandwidth-boost” for a premium. The administrator creates the tiered bandwidth offerings, and the user self-subscribes from the list of options on the connect screen. Security 100% VPN Access with Simultaneous Private and Public IP Address Functionality BBSM Hotspot supports all VPN clients and provides the additional benefit of conserving costly public IP addresses for only those VPN clients that require them. This is accomplished with the BBSM Hotspot multi-net functionality that supports private and public IP addressing schemes on the same network. SSL Encryption Compliant The BBSM Hotspot is SSL (Secure Socket Layer) compliant. SSL increases security to the Internet by encrypting private information such as credit card data and passwords. BBSM Hotspot has administrator user privilege level. Key Features and Benefits of BBSM Hotspot Server (continued)

6. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 666 Additional Security Besides anti-virus and firewall protection, additional security measures are available with Cisco networking devices such as routers, switches, and access point configurations and settings. Cost Effective Cisco BBSM Hotspot is a low-cost, pre-loaded server appliance suited for small- to medium-sized venues that supports up to 75 concurrent users and can be upgraded to support up to 150 concurrent users. Easy to Deploy BBSM Hotspot is easy to set up, install, and configure with extensive user- friendly setup wizards and can be quickly running in a matter of minutes. BBSM Hotspot wizard will walk you through all of the basic settings required to configure your server. BBSM Hotspot also provides an advanced web-configuration tool that goes beyond the Setup Wizard and offers more sophisticated features and design settings for complex installations. Key Features and Benefits of BBSM Hotspot Server (continued)

7. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 777 Summary of BBSM Hotspot Features Ease of Use (Navigation bars, Setup Wizards, Simplified GUI, On-screen Help, etc.) Support for end-user selection between Public & Private IPs. Full end- user VPN support (delivered via innovative Public/private IP feature) Subscription (post paid RADIUS) Prepaid support for RADIUS (includes volume based billing) Voucher/Coupon Calendaring Roaming support / Port hopping (no disruption of service) Custom Webpage Wizard Client Deactivation Support for Cisco switch clustering Secure Visitor-based networking overlay for Small/Medium Businesses Plug-and-play end user connectivity Port, network device and/or site - based policy Customizable connect screens

8. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 888 Positioning BBSM Hotspot 1.0 and BBSM 5.2 SegmentUser TypeHotspot 1.0BBSM 5.2 HospitalityVisitor<150, bandwidth throttling, Packet activity timer Legacy infrastructure, 1- 2 way PMS, >150 users, Bandwidth reservation & throttling, SDK, Packet activity timer Hotspot (Transportation, Government, Healthcare) Visitors<150 users, 802.1x pass thru, Client deactivation, Pre and post paid RADIUS, Security (VLAN separation) >150 users, 802.1x pass thru, Client deactivation, Pre and post paid RADIUS, Security (VLAN separation), SDK Higher EducationSubscription<150 users, predominately wireless focus, Security (VLAN separation) >150 users, dorm or wireless focus, end to end implementation focus whitepaper, Security (VLAN separation), SDK Enterprise overlayCorporate guests, contractors <150 users, Pre & post paid RADIUS/Volume based billing (contractor chargeback), Security (VLAN separation) >150 users, Pre & post paid RADIUS/Volume based billing (contractor chargeback), Security (VLAN separation)

9. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 999 BBSM Hotspot End User Connection Process: Public Access Venue “Hotspot” Cisco BBSM Hotspot Wired or Wireless Network Internet, E-mail, VPN, etc. 1. End user starts web browser 2. BBSM Hotspot redirects to encrypted RADIUS connect screen 3. User chooses IP and bandwidth option; enters credentials 4. BBSM Hotspot obtains end user authentication & settings from RADIUS server, then authorizes the user 5. End user free to browse the Internet, E-mail, VPN, etc. RADIUS Server Connect screen

10. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 10 BBSM Hotspot - Ease of Use BBSM Hotspot contains a specific focus on providing ease of use, including: –BBSM Hotspot Configuration Requirements Checklist Checklist for pre-installation information –BBSM Hotspot Setup Wizard For configuring BBSM Hotspot server & network components –BBSM Hotspot Custom Webpage Wizard For end-user portal & policy configuration

11. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 11 BBSM Hotspot – Configuration Requirements Checklist The Hotspot Configuration Requirements Checklist prompts the user to obtain all necessary information in order to have a successful installation with the least amount of troubles. The checklist prompts for all necessary information required, including: Section 1 – Addresses Prompts for all relevant IP addressing information necessary to configure the Hotspot server to communicate with the network Section 2 – Hardware Prompts User to connect & configure all components of the LAN & WAN network assuring the infrastructure is complete & functionally operational Section 3 - Billing (Optional) Prompts for completion if you are planning on charging the end users credit card or RADIUS account to access the Internet Begin Setup Wizard!

12. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 12 Wizard Goals The BBSM Hotspot Wizard is designed with the following goals: Reduce the number and severity of support calls Increase installation accuracy Add User-Friendly Features Reduced overall installation time Remove some of the complexity required to install

13. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 13 Making default assumptions on: –Network Configuration –Timing values –Other (such as approval amounts, etc.) Leading the user through the process Calculate IP address allocations based on user- friendly prompts Add automated testing, where applicable Wizard Goals BBSM Hotspot Ease of Use is accomplished by:

14. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 14 Wizard Assumptions: Addressing Installation –This is a new installation, not a fit into an existing installation –If this is a fit into an existing installation, use WebConfig, et al. Class/Network ID –For internal network, customers will use a Class C or smaller –Class C = 254 users. BBSM Hotspot is marketed for 150 users or less IP Allocation – External Network –Router Address is address with all zeros for the host ID –BBSM external NIC address is first non-zero address in internal range IP Allocation – Internal Network –BBSM internal NIC address is first non-zero address in internal range BBSM Hotspot Wizard is designed with the following assumptions:

15. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 15 Wizard Assumptions: Internal Address Pool Network Device Address Range –BBSM hotspot prompts user for total number of devices and allocates addresses –User must program network devices with IP addresses at this time –If user devices are pre-programmed with addresses other than what BBSM Hotspot is assigning, go to WebConfig, et al. Static Client Range –BBSM will subtract the address allocated for network devices and allocate 10% of the remaining internal address pool to statically configured clients DHCP Client Range –After allocating network device and static client addresses, BBSM will allocate of the remaining internal address pool to DHCP clients BBSM Hotspot Wizard is designed with the following assumptions: (continued)

16. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 16 Setup Options Not Covered in Wizard These features will not be configurable via the Hotspot Wizard. Users must use WebConfig, Switch Discovery and IP Address Change to implement these features: Multinet Access Code Management Clustering Assigning address schemes other than the defaults “Advanced” Features such as timeout values between BBSM and RADIUS Server BBSM Hotspot Wizard is designed with the following assumptions: (continued)

17. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 17 BBSM Hotspot Custom Webpage Wizard: For end-user portal & policy configuration: Allow user to select what type of access policy they want in their custom web page. a.RADIUS b.Credit Card (ICS) c.Voucher/Coupon d.Free Access Any combination of items “a-c” can be chosen, or “d” as standalone

18. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 18 If user has selected Credit Card access policy: Choose one of the following for the duration of access including the price the end-user will be charged –Minute –Block (of time interval) –Day If bandwidth throttle is turned on, you may choose which bandwidth and price to offer If Credit Card is chosen with a daily purchase interval, the user will be ‘welcomed back’ on any port Enter a default portal, or direct to the end user’s configured home page BBSM Hotspot Custom Webpage Wizard: (continued)

19. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 19 Choose whether to use SSL for Credit Card or RADIUS Choose from two different webpage layouts Add a logo and graphic to webpage Enter a portal URL (URL that users will be directed to) Enter text displayed to the end-user on the start page Easily edit your existing custom web page BBSM Hotspot Custom Webpage Wizard: (continued)

20. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 20 What is a connect screen? Connect screen is a customizable web page that defines the users session: –Price –Billing options Credit card pre & post-paid RADIUS (account/password) voucher/coupon (Access Code) Multiple choice: any of the above options including “Free” –Bandwidth choices (throttling on a per user basis) –On a per port basis (i.e. user, room, etc.), per network device (AP, switch, etc.) and per server (server 1, server 2, etc.)

21. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 21 Standard End-user Connect Screens End user enters Credit Card Information ‘Megapage’ allows end user to choose their preferred method End user enters Voucher/Coupon information End user enters subscription RADUIS information

22. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 22 Examples: Customer-unique End-user Connect Screens Easy to-use Custom Web Wizard simplifies design & deployment Customize with your logo, graphics & content

23. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 23 End-User Portal Example (Initial Internet Connect Screen) Easily defined portal allows for branding, sales & advertising to end users, or allow end- user’s homepage to be the portal

24. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 24 Administering BBSM Hotspot Built-in Configuration and Operations Functions: –Setup Wizard for BBSM Hotspot Network Configuration –Custom Page Set Wizard for end-user Portal/Policy Configuration –Per-Port, per Network Device and/or per Site configurations –Activity and Usage Reports accessible both locally and remotely via Web Interface –Voucher/Coupon (Access Code) Management –Client Deactivation –Ability to remote perform maintenance upgrade

25. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 25 Example: BBSM Hotspot Administration Dashboards - Point & Click Reporting

26. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 26 Example: BBSM Hotspot Reporting into 3 rd Party Applications for Further Analysis Log files Worksheets Graphical representations

27. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 27 Architecting Your BBSM Hotspot Solution BBSM Hotspot allows for: Flexible Network design –Wired & wireless –Switched, routed or combination network Provides for Revenue generation –Up-sell service delivery –Purchased services, advertised services, etc.

28. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 28 Why buy BBSM Hotspot? Take a competitive position in your industry Offer unique & compelling services to your end users; now & in the future “Own” your end user’s Internet experience and access Develop end-user community by offering new services and capabilities Drive branding & promotional opportunities through your portal site Create additional revenue streams Single source solution from the industry leading network provider – Cisco Systems

29. Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 29