1. Second Global Symposium on TEM and NOSS in Air Traffic Control February 7, 2007 NOSS and the ATS Provider A Perspective from Senior Management Kathy Fox Vice President of Operations

2. Who We Are Countrys provider of civil air navigation services 5,300 employees 6.5 million IFR movements per year Second largest ANS in world Regulated by Federal Government (Transport Canada) on safety performance 2

3. Our Business Civil Air Navigation Services (ANS) Air traffic control –Domestic, International, Transborder Flight information & advisory services Electronic navigation aids (1,400) Aeronautical Information Services Aviation Weather Services 3

4. 4 Our Mission To facilitate the safe movement of aircraft efficiently and cost effectively, through the provision of air navigation services on a long-term, sustainable basis.

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6. Safety Safety trumps all other business and corporate issues Safety is not motherhood, it is an absolute business imperative 6

7. The NAV CANADA Safety Management System NAV CANADA Safety Philosophy Safety Objective Safety Priority Safety Management Safety Responsibility NAV CANADA SAFETY POLICY LEVEL Safety Planning Operational Risk Management Exchange of Safety Information Safety Performance Measurement Safety Management Assurance KEY ELEMENTS OF THE SAFETY MANAGEMENT SYSTEM 7

8. Operational Risk Management Exchange of Safety Information NAV CANADA Safety Philosophy Safety Objective Safety Priority Safety Management Safety Responsibility NAV CANADA SAFETY POLICY LEVEL Safety Planning Operational Risk Management Exchange of Safety Information Safety Performance Measurement Safety Management Assurance KEY ELEMENTS OF THE SAFETY MANAGEMENT SYSTEM The NAV CANADA Safety Management System 8

9. 9 Adding to the Toolbox Event reporting Investigations Unit evaluations Safety reviews Change management hazard identification and risk assessments

10. 10 Monitoring normal operations –Threat & Error Management (TEM) NOSS in the Toolbox

11. 11 NOSS at NAV CANADA 2005-06 Vancouver ACC Enroute Trial 2006-07 Vancouver ACC Terminal Gander ACC planned for 2007

12. 12 Benefits of NOSS Risk Management Proactive identification of hazards and risks Converging lines of evidence Identification of things being done well

13. Benefits of NOSS Trust Joint management/controller association endorsement Voluntary participation Trusted data collection site 13

14. Benefits of NOSS Engaged workforce Voluntary participation Peers observing peers Controllers involved in all aspects 14

15. Benefits of NOSS Relationship with Regulator Fosters cooperation with regulator Demonstrates organizations safety commitment and SMS maturity 15

16. Potential Additional Benefits of NOSS Exchange of safety issues With airline customers (LOSA) With other ANS (NOSS) 16

17. Conclusion NOSS provides: –Rich source of data –Impetus for discussion and enhancement –Individual and organizational awareness/learning Committed to active participation in the development and use of NOSS as a safety management tool 17

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