1. OASIS Adoption Forum. Brussels 6 October 2004 eGovernment beyond 2005 Alejandro Moya IST eGovernment unit, head of sector Directorate General Information Society Alejandro Moya IST eGovernment unit, head of sector Directorate General Information Society

2. 2 Overview Policies State of play Beyond 2005 Instruments

3. 3 Lisbon Strategy Economic, Social, Environmental renewal Enlargement 10 new Member States ERA: European Research Area FP6, Eureka, COST, national RTD programmes Broadband, security, eBusiness, eGovernment, eHealth, skills,... Other policies Single market, single currency, transport, security, sustainable development,... EU vision-driven policies Policies State of playBeyond 2005Instruments

4. 4 eGovernmenteGovernment Policy R&D and innovation Best Practice Implementation Policy eGovernment Policy COM(2003)567 Lisbon Agenda Research, ERA Internal Market Enlargement Security & Stability European Citizenship Europe in the World … Policies State of playBeyond 2005Instruments

5. 5 eGovernment Policy Communication on eGovernment, 26 Sept 2003 Why eGovernment: Why eGovernment: A means for the modernization of public administrations What is eGovernment: What is eGovernment: ICT + organisational change + new skills in public administrations, in order to improve public services and democratic processes and strengthen support to public policies Public sector: Public sector: Government revenues are 45% of GDP, public sector as buyer in EU is 21 % of GDP, ICT in public administrations is €30 billion p.a. Policies State of playBeyond 2005Instruments

6. 6 Some eGovernment Issues (eGovernment Communication) Inclusive access: PC, DTV, mobile, kiosk, offline Inclusive access: PC, DTV, mobile, kiosk, offline Trust and confidence, identity management Trust and confidence, identity management Public procurement, e-procurement measures Public procurement, e-procurement measures Pan-European public services: Internal Market, European Citizenship Pan-European public services: Internal Market, European Citizenship Interoperability: technical, organizational, semantic, multi-level, diversity Interoperability: technical, organizational, semantic, multi-level, diversity Organizational + technological innovation Organizational + technological innovation Performance and benefits Performance and benefits

7. 7 Public sector is challenged to… Help boost economic growth and innovation Help boost economic growth and innovation Cut red tape, eliminate queues, high quality services,… Cut red tape, eliminate queues, high quality services,… Close the democratic deficit, restore democratic ownership Close the democratic deficit, restore democratic ownership Cope with demographic change, e.g. ageing, immigration Cope with demographic change, e.g. ageing, immigration Safeguard liberty, justice, security Safeguard liberty, justice, security Deepen internal market and convergence in enlargement Deepen internal market and convergence in enlargement Optimize multi-level governance (local…regional …national...European...international) Optimize multi-level governance (local…regional …national...European...international) And…all of this within tight budgets…lean yet attractive… And…all of this within tight budgets…lean yet attractive… Do more with less !! Policies State of playBeyond 2005Instruments

8. 8 eGovernmenteGovernment eGovernment: the strategic enabler for public administrations to better cope with these challenges and to implement good governance. Open and transparent – accountable and democratic Open and transparent – accountable and democratic Inclusive - at the service of all Inclusive - at the service of all Productive – maximum value for taxpayers money Productive – maximum value for taxpayers money Policies State of playBeyond 2005Instruments

9. 9 eGovernment: a key pillar of eEurope 2005 Security Good Practice Broadband (wired, wireless), multi-platform (PC, TV, mobile, …) eGovernment eHealth eLearning eBusiness Policy Measures Steering Group Benchmarking Policies State of playBeyond 2005Instruments

10. 10 eGovernment State of Play Much progress in online availability Much progress in online availability 45% in 2001  67% in 2003 (43% fully transactional) 45% in 2001  67% in 2003 (43% fully transactional) High growth rates High growth rates National action plans and strategies in place National action plans and strategies in place European Interoperability Framework European Interoperability Framework Several European countries are world leaders Several European countries are world leaders Diversity in approaches and administrations Diversity in approaches and administrations Policies State of play Beyond 2005Instruments

11. 11 State of play eGovernment in eEurope 2005 Broadband for all administrations: good progress, need to monitor and exchange on innovative use of broadband Broadband for all administrations: good progress, need to monitor and exchange on innovative use of broadband Interoperability: pursue R&D, eTEN, IDA, legal requirements e.g. Services Directive, European Interoperability Framework; with industry Interoperability: pursue R&D, eTEN, IDA, legal requirements e.g. Services Directive, European Interoperability Framework; with industry Interactive and multi-platform public services: good in online services but less in multi-platform; need strategies + architectures + experiences Interactive and multi-platform public services: good in online services but less in multi-platform; need strategies + architectures + experiences Public procurement: good progress Public procurement: good progress Good practice: EU Good Practice Framework to develop fully in 2005; encourage and support further good practice exchange initiatives Good practice: EU Good Practice Framework to develop fully in 2005; encourage and support further good practice exchange initiatives Benchmarking and indicators: need for demand-side indicators towards an improved measurement framework Benchmarking and indicators: need for demand-side indicators towards an improved measurement framework (Leaders of National eGovernment Initiatives, June 2004) Policies State of play Beyond 2005Instruments

12. 12 Modern and Innovative Public Administrations The “online availability” phase is now reaching a maturity plateau, The “online availability” phase is now reaching a maturity plateau, the objectives are being achieved and the objectives are being achieved and we are “naturally” entering into a new phase: we are “naturally” entering into a new phase: “Modernisation and Innovation in Public Administrations” eGovernment supported by innovative use of ICT being the strategic enabler (not the objective itself) eGovernment supported by innovative use of ICT being the strategic enabler (not the objective itself) PoliciesState of play Beyond 2005 Instruments For example, requesting a permit from the 60’s to 2010 

13. 1 3 4 5 Permit A permit in the 60’s 2 Information desk 1 Need for modernisation

14. 1 3 4 5 Permit A permit in the 90’s 2 Information desk Modernisation with an ICT focus but … Limited service modernisation

15. 1 2 Permit A permit “Beyond 2005” Service shop User in the center. ICT as enabler for service modernisation and re-organisattion Focus on impact, quality, efficiency, social issues …

16. 16 eGovernment Beyond 2005 CoBrA Recommendations eGovernment beyond 2005: CoBrA recommendations for modern and innovative public administrations by 2010 On 28 September, at a meeting on “eGovernment beyond 2005”, at the CoBrA modern art museum in Amsterdam, leaders and representatives of national eGovernment initiatives from some 30 European countries, chaired by the EU’s Dutch presidency, issued a set of recommendations for modernizing and stimulating innovation in public administrations between now and 2010. Commissioner Olli Rehn said: “These recommendations are an important contribution to the review of the EU’s “Lisbon” competitiveness strategy and the European Commission’s “eEurope” initiative to ensure that businesses and citizens derive the maximum benefit from progress in information and communication technology. These recommendations emphasize the key contribution that public administrations can make to ………”. PoliciesState of play Beyond 2005 Instruments europa.eu.int/rapid/pressReleasesAction.do?reference=IP/04/1167

17. 17 eGovernment Beyond 2005 CoBrA Recommendations General General Policy cooperation and coordination Policy cooperation and coordination Implementation cooperation and coordination Implementation cooperation and coordination Transformation Transformation Financing Issues Financing Issues PoliciesState of play Beyond 2005 Instruments

18. 18 eGovernment Beyond 2005 CoBrA Recommendations General Citizens and businesses to be fully in the centre Citizens and businesses to be fully in the centre Modern and innovative administrations are essential to realize the Lisbon goals Modern and innovative administrations are essential to realize the Lisbon goals eGovernment is the way forward and a catalyst for innovation; and should now deliver its promise eGovernment is the way forward and a catalyst for innovation; and should now deliver its promise Focus is to move from readiness to impact and transformation Focus is to move from readiness to impact and transformation eGovernment is at least as much about people, organisation, and institutions, as about technology eGovernment is at least as much about people, organisation, and institutions, as about technology Now is the time to define targets: considering examples such as 25% administrative burden reduction, essential interoperability and enablers such as identity, etc. Now is the time to define targets: considering examples such as 25% administrative burden reduction, essential interoperability and enablers such as identity, etc. To stay globally competitive and keep Europe attractive as a place to live, work and invest To stay globally competitive and keep Europe attractive as a place to live, work and invest Europe is well-placed to achieve such world-class public administrations Europe is well-placed to achieve such world-class public administrations PoliciesState of play Beyond 2005 Instruments

19. 19 eGovernment Beyond 2005 some CoBrA Recommendations PoliciesState of play Beyond 2005 Instruments Achieve flexible interoperation, respecting diversity (open standards to the largest extent, harmonisation or mediation, cooperation with private sector)Achieve flexible interoperation, respecting diversity (open standards to the largest extent, harmonisation or mediation, cooperation with private sector) Pan-European services, interoperability, identification & authenticationPan-European services, interoperability, identification & authentication Shared European resource of building blocksShared European resource of building blocks European Interoperability Framework; open standards-based specifications; measurement tools; essential EU-wide infrastructure services; good practice cases, …European Interoperability Framework; open standards-based specifications; measurement tools; essential EU-wide infrastructure services; good practice cases, … Strengthen local and regional implementationStrengthen local and regional implementation

20. 20 EU ICT initiatives for Modernization and Innovation in Public Administrations IST/eGovt R&D eTEN pilots, validation, deployment IDA Implementation eGovernment policy, Ministerial Conferences, group of eGov national initiatives Interoperability Frameworks, Pan-European Services, good practice exchange, studies Ministers of Public Administrations, Internal, Economic Affairs, Finance Ministers of Information Society, Telecoms, Research, Innovation IST/eGovt R&D PoliciesState of playBeyond 2005 Instruments

21. 21 IST eGovernment R&D focus

22. 22 eGovernment hype curve Less than two years Two to five years Five to 10 years Key: Time to Plateau As of June 2003 Wireless Fidelity and 802.11b Text-to-Speech and Speech Synthesis Speech Recognition for Telephony and Call Centers VoIP PKI Mobile Payments Location "Aware" Services and Technology Peer-to-Peer Technologies Internal Web Services External Web Services Deployments Open Source Web Infrastructure Servers Open Source Desktop Applications Public Sector Vertical Applications Biometrics Natural Language Search Smart Cards Semantic Web E-Tags June 2003

23. 23 eGovernment projects hype curve Technology Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Wireless Fidelity and 802.11b Speech Recognition for Telephony and Call Centers VoIP PKI Mobile Payments Location "Aware" Services and Technology Peer-to-Peer Technologies Internal Web Services External Web Services Deployments Open Source Web Infrastructure Servers Open Source Desktop Applications Public Sector Vertical Applications Biometrics Natural Language Search Smart Cards Semantic Web E-Tags GUIDE COSPA FLOSSPOLS TERREGOV ONTOGOV QUALEG June 2003 Less than two years Two to five years Five to 10 years Key: Time to Plateau eMAYOR USE-ME.GOV INTELCITIES HOPS SAFIR

24. 24 Interoperability Observatory www.egovinterop.net

25. 25 eEurope 2005 Good Practice Framework Good Practice Framework Local and regional interoperability Local and regional interoperability Electronic identity Electronic identity Economics of eGovernment Economics of eGovernment Legal barriers Legal barriers PoliciesState of playBeyond 2005 Instruments

26. 26 Good Practice Exchange EU-level Framework PoliciesState of playBeyond 2005 Instruments

27. 27 More…More… eGovernment research website europa.eu.int/egovernment_research (or search for “egovernment research”) Thanks a lot ! More information: europa.eu.int/egovernment_research europa.eu.int/eeurope europa.eu.int/information_society/programmes/eten europa.eu.int/ISPO/ida Alejandro.Moya@cec.eu.int