1. Washington, December 2005 HIP KM KM history What is knowledge HIP’s KM role KM process / roadmap Competence, attitude and tools KM activities

2. Washington, December 2005 KM history 1.Emphasis on information; make knowledge explicit (Stock) 2.Understanding knowledge resides in peoples heads and sharing is more than exchanging information (Flow) 3.Recognition situation (country) specifics for knowledge developing and sharing (Context / Learning)

3. Washington, December 2005 What is knowledge Knowledge = Information x E.S.A Consume Produce E.S.A = Experience, Skills and Attitude or Attitude and Competence UseLearn

4. Washington, December 2005 HIP’s KM role Facilitate HI people to: –Make information flow (right info, right time, right audience, right format) –Develop and use knowledge sharing mechanisms (Face to face and (a-)synchronous digital) –Cultivate a culture of information / knowledge sharing KM domains: –Personal –HIP team and the community –Country networks

5. Washington, December 2005 KM process / roadmap Engage HIP staff / Country network in –Info-outputs portfolio / publishing –Knowledge sharing mechanisms On-line (e-mail addresses needed!) –E-conference / Q&A / helpdesk –1 pager relay diary (Hip-INSIDE) Off line / F2F –Cultivate a sharing culture Capacity building / training Foster an enabling environment

6. Washington, December 2005 Competence, attitude and tools Country Network Collections people, partnerships, products, project, programs Database Inception visits, CoP, Extranet CoP, LA Country HI sites HIP team and the community About HIP/ Resources Website Other websites Programs/ Intranet Website Staff meetings, brown bags, Learning Website Capacity building Personal Competence and attitude Blog Engage in discourse, stories from the field, news service PCS, HR 1 st Stock Information 2 nd Flow Sharing 3 rd Context Learning At scale Systems approach Exit strategy

7. Washington, December 2005 KM activities Years 1 & 2 –Develop information portfolio within team –Teach HIP team to publish / update content –Networking HI programs with KM lens –Identify knowledge sharing mechanisms with HIP team/ ‘countries’ and HI community Years 3, 4 & 5 –Develop information portfolio within country –Teach country team to publish / update content –Perfect the exit strategy