1. Tibco Applications Support Team The key piece for quality software deployment V.gdp GJ dePillis

2. GJ dePillis (090606)2 Our Standards High quality of service Always striving for excellence Meeting or exceeding customer expectations Complying with regulatory requirements Continuously improving High quality of service Always striving for excellence Meeting or exceeding customer expectations Complying with regulatory requirements Continuously improving

3. GJ dePillis (090606)3 Beckman Application Cycle Initiation & Planning Analysis Construction Test Support Initiation & Planning Analysis Construction Test Support (2) Analysis (3) Construction (4) Test (5) Support (1) Initiation

4. GJ dePillis (090606)4 Tibco Integration Suite The TIBCO Integration Suite TIBCO® BusinessWorks GUI for creating and defining integration scenarios. Engine automates sequences of tasks Web interface allows for monitoring applications, resources, and all processes. TIBCO® BusinessWorks Workflow Optimizes path from start point to end point in processes Collaboration on modeling rules that define activities TIBCO® BusinessConnectTM Secure exchange of business documents Automation of cross–company processes TIBCO® AdaptersTM Integrates standard technologies in enterprise information flow. Adapters provide integration and mapping of incompatible technologies and data formats. TIBCO® Enterprise Message ServiceTM (EMS) An enterprise messaging platform that allows different IT assets to communicate on a common enterprise backbone based on the JMS standard. TIBCO® RendezvousTM A proprietary messaging solution that delivers true real-time publish/subscribe and request/reply messaging. Processes lightweight informational messages to certified and transactional delivery. The TIBCO Integration Suite TIBCO® BusinessWorks GUI for creating and defining integration scenarios. Engine automates sequences of tasks Web interface allows for monitoring applications, resources, and all processes. TIBCO® BusinessWorks Workflow Optimizes path from start point to end point in processes Collaboration on modeling rules that define activities TIBCO® BusinessConnectTM Secure exchange of business documents Automation of cross–company processes TIBCO® AdaptersTM Integrates standard technologies in enterprise information flow. Adapters provide integration and mapping of incompatible technologies and data formats. TIBCO® Enterprise Message ServiceTM (EMS) An enterprise messaging platform that allows different IT assets to communicate on a common enterprise backbone based on the JMS standard. TIBCO® RendezvousTM A proprietary messaging solution that delivers true real-time publish/subscribe and request/reply messaging. Processes lightweight informational messages to certified and transactional delivery.

5. GJ dePillis (090606)5 (1) Initiation & Planning OGBP Review Deliverables: Statement of Purpose, Functional Requirements OGBP Review Deliverables: Statement of Purpose, Functional Requirements

6. GJ dePillis (090606)6 (2) Analysis Deliverable: Functional Requirements, Design Document Deliverable: Functional Requirements, Design Document

7. GJ dePillis (090606)7 (3) Construction Deliverables: Deployment Document Release Notes

8. GJ dePillis (090606)8 (4) Test Deliverables: UAT Sign Off, Test Results Deliverables: UAT Sign Off, Test Results

9. GJ dePillis (090606)9 (5) Support Hand Off Process Follows GCMS procedures.

10. GJ dePillis (090606)10 Waterfall For Large Projects

11. GJ dePillis (090606)11 Conclusion TIBCO Application Support Team Is An Integral Component For Smooth Software Deployment Questions Can Be Directed to Applications Support Manager Applications Support Manager TIBCO Application Support Team Is An Integral Component For Smooth Software Deployment Questions Can Be Directed to Applications Support Manager Applications Support Manager