1. CCAT Troubleshooting Training XenApp April 2012 Citrix Consulting Architecture Team

2. XenApp Troubleshooting Methodology XenApp Common Issues Agenda

3. XenApp – Troubleshooting Methodology

4. Zone Data Collectors: XML: 80 (default), 8080 (might as well be default), 443 (SSL) STA: Linked to XML Member Servers: ICA: 1494 Session Reliability: 2598 CTX Licensing: 27000 XenApp Ports

5. Management Communication Ports: IMA: 2512 Management Console: 2513 MS SQL Database: 1433/1434 Reference: CTX101810CTX101810 XenApp Ports

6. Application Enumeration Application Launch Session Performance Issues Virtual Channel Debugging XenApp Farm Administration Common Problem Areas in XenApp

7. Application Enumeration - CTX123028CTX123028 Citrix ICA File Creator - CTX113472CTX113472 EdgeSight for Session Performance (for now) Desktop Director, Powershell scripts (in the future) Check out - CTX126294 for full list of troubleshooting toolsCTX126294 Tools of Trade to Use

8. Labs

9. Common Issues

10. Error: No servers available for this application. 1.Check the application properties. Ensure the application has servers defined and is not disabled 2.Ensure the applications the server is published from have logons enabled 3.Check QFARM /load 1.Values of 20,000 indicate a licensing error 2.Values of 10,000 indicate a fully loaded server according to the applied load balancer Unable to Launch Applications

11. Citrix Licensing Errors 1.Verify that the license server exists and is properly configured on the XenApp farm 2.Verify that the correct version of the license server is used for that version of XenApp 3.Check the licensing level for the XenApp servers against the licenses on the License server (Platinum, Enterprise etc) 4.Check firewall rules between the XenApp farm and the license server Unable to Launch Applications

12. Error: Terminal Services License Server could not be contacted. 1.Verify that the license server exists, is properly configured within the console and has licenses installed. 2.Verify that if using Windows 2008 R2, the license server is also Windows 2008 R2 and has RDS licenses installed instead of TS licenses. Unable to Launch Applications

13. Error: User does not have the rights to log on remotely to this machine. 1.Verify that the user is both a member of Remote Desktop Users and that the user has the “Access this desktop remotely” rights assigned through GPOs Unable to Launch Applicationss

14. Primarily App-V in the field, some Citrix App Streaming CTX113304 is your best friend with Citrix App StreamingCTX113304 Microsoft Technical Support is your best friend with App-V File Type Associations will not work by default with XA 6 and App-V Admin must manually add each FTA when creating the published app Application Streaming

15. Citrix DSCheck Validate farm database integrity Fix any issues encountered CTX124406 Additional Tools

16. Citrix DSMaint Modify connection parameters for Data Store Service account changes Database migrations Backup MS Access databases Recover MS Access databases Validate/Repair Local Host Cache file Recreate App Streaming offline database Additional Tools