1. Basic Communication Skills A presentation by: Neelesh Kapoor

2. Objectives By the end of this presentation, you will be able to: – Understand the importance of communication – Understand and use effective communication – Explain the importance of Assertive Communication – Apply techniques to develop Assertive Communication

3. Tell me about… The best job I ever had was… The worst project I ever worked on was… The riskiest thing I ever did was… I feel like…

4. Before we begin…. Energy, Enthusiasm & Presence. Full Participation. Time Management Mobiles Silent Please!

5. Sessions The need for good communication Communication process Effective communication Barriers to effective communication Listening Skills Assertive Communication Benefits of Assertive Communication Techniques to develop Assertive Communication

7. Communication Is the transmission of things, ideas or feeling to the other person. Usually implies both the intention to communicate and the means to communicate.

8. Communication - Meaning Communicaire (Latin) – Share Communis (French) – Common Communicate – impart, transmit, share

9. Essentials of Communication Communicator Recipient Intention of the message Means of communication

11. Open Communication – Are you taking a holiday this year? Yes. – Where are you going? Tenerife. – Oh how lovely, why did you choose Tenerife? We went there three years ago and it was fantastic. – Why was it fantastic? The hotel was exquisite, the views outstanding and the climate was brilliant. – Where were you staying? ………..

12. Closed Communication – Are you taking a holiday this year? Yes. – Where are you going? Munnar. – I’m going to Nainital. We’ve been there before and had a wonderful time. – Hmmm.

13. Results – Failed Communication loss of time; loss of respect; loss of business; loss of money; loss of confidence; loss of credibility; loss of relationships; loss of staff; loss of trust; loss of clients.

14. Results – Successful Communication feel good; do their job well; work well together; feel motivated; understand; save time; feel empowered; assume responsibility; share information; Respect and trust